Allayia Brown
Mobile
Summary
Certified Clinical Medical Assistant with strong foundation in patient care, medical procedures, and administrative tasks. Skilled in collaborating with healthcare teams to ensure efficient and effective patient outcomes. Known for adaptability, reliability, and results-driven approach. Proficient in medical software, patient communication, and clinical protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant Intern
Hands Of Hope Health Care Center
10.2024 - 02.2025
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient experience by providing exceptional clinical and administrative support to medical staff.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Contributed to a positive healthcare environment by maintaining clean and organized treatment areas.
Machine Operator/Assembler
Honda
07.2023 - 10.2023
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Insulator
Huntington Ingalls Industries
06.2022 - 06.2023
- Insulators at Ingalls Shipbuilding work carefully to install both hull and pipe insulation inside of the ships being built in the shipyard. This includes being knowledgeable about:
- Using a tape measurer
- Toxic chemicals
- Reading blueprints
- Sharp tool safety (knives, box cutters, etc)
- Performed thorough post-installation inspections to ensure all areas were adequately insulated and free from gaps or defects.
- Minimized waste by accurately measuring and cutting insulation materials to fit specific spaces precisely.
Mail Handler Assistant
United States Postal Service
08.2021 - 10.2022
- Unloading/loading mail from the trucks (using pallet jacks, forklifts, and other mail transportation equipment)
- Scanning the mail pieces (mobile scanners or machine scanners)
- Placing them in their designated areas
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Sales Associate
Rainbow Shops
05.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
The Result Companies
07.2020 - 07.2021
- Assisted clients in applying for medical insurance
- Updated insurance policies
- Developed strong knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Alorica
05.2019 - 07.2020
- Assisted Clients in troubleshooting cellular device
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
Caregiver
Lifeline by B&V LLC
01.2019 - 05.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Dillard's, Inc.
11.2018 - 05.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor's - Chemistry
Auburn University At Montgomery
Montgomery, AL05.2025
College - Medical Assisting
Victory Professional Development Center
Mobile, AL02.2025
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Medical terminology
- Laboratory procedures
- EKG monitoring
- Patient assessment
- Medical terminology proficiency
- Data entry
- Insurance claims
- Complex Problem-solving
- Customer Service
Certification
- Driver's License
- CPR Certification
- Certified Medical Assistant
- February 2025 to February 2027
Timeline
Certified Clinical Medical Assistant Intern
Hands Of Hope Health Care Center
10.2024 - 02.2025
Machine Operator/Assembler
Honda
07.2023 - 10.2023
Insulator
Huntington Ingalls Industries
06.2022 - 06.2023
Mail Handler Assistant
United States Postal Service
08.2021 - 10.2022
Customer Service Representative
The Result Companies
07.2020 - 07.2021
Customer Service Representative
Alorica
05.2019 - 07.2020
Caregiver
Lifeline by B&V LLC
01.2019 - 05.2020
Sales Associate
Dillard's, Inc.
11.2018 - 05.2019
Sales Associate
Rainbow Shops
05.2018 - 08.2021
Bachelor's - Chemistry
Auburn University At Montgomery
College - Medical Assisting
Victory Professional Development Center
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