A'LlaylahAnn Gordon
Portland,TN
Summary
Results-driven leasing manager with extensive experience in tenant relations and property management. Proven ability to enhance occupancy rates and streamline leasing processes through exceptional organization and teamwork.
Overview
4
4
years of professional experience
Work History
Sales Associate
Victoria Secret
Nashville, Tennessee
10.2024 - 01.2025
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Managed inventory by restocking shelves and organizing products efficiently.
- Processed transactions accurately at the cash register with a focus on customer service.
- Collaborated with team members to achieve sales goals during peak hours.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions to stay updated on product knowledge and trends.
- Engaged customers through effective communication to build rapport and loyalty.
- Greeted customers and provided exceptional customer service.
Leasing Manager
South Central Property Managment
Bowling Green, Kentucky
02.2023 - 10.2024
- Managed leasing processes for residential properties to ensure high occupancy rates.
- Coordinated property showings and responded to prospective tenant inquiries.
- Developed and maintained positive relationships with tenants and vendors.
- Trained new leasing agents on company policies and effective sales techniques.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Reviewed agent activities to check performance and optimize approaches.
Leasing Agent
JCH Property Management Services
Portland, Tennessee
03.2021 - 02.2023
- Conducted property tours to showcase amenities and features to potential tenants.
- Managed leasing paperwork and ensured compliance with company policies.
- Utilized property management software to track leads and manage tenant information.
- Developed strong relationships with residents to enhance community satisfaction.
- Organized marketing efforts to promote available units through various channels.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed applications by conducting background checks and verifying references.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Performed administrative duties such as filing paperwork and updating databases.
- Collected security deposits from new tenants.
- Checked rental eligibility by following company's verification process.
Education
Graduate Certificate - Nail Technology
Genesis Career College
Nashville, TN07-2024
Graduate Certificate - Cosmetology
Tennessee College of Applied Technology
Athens, Tennessee, TN05-2019
High School Diploma -
Portland High School
Portland, TN05-2018
Skills
- Customer service
- Tenant screening
- Property management
- Yardi software
- MS office
- Organization
- Multitasking
- Tenant relations
- Time management
- Team collaboration
- Problem solving
- Fair housing laws
- Telephone sales
- Tour management
- Event planning
- Teamwork
- Customer relations
Languages
Spanish
Limited
Timeline
Sales Associate
Victoria Secret
10.2024 - 01.2025
Leasing Manager
South Central Property Managment
02.2023 - 10.2024
Leasing Agent
JCH Property Management Services
03.2021 - 02.2023
Graduate Certificate - Nail Technology
Genesis Career College
Graduate Certificate - Cosmetology
Tennessee College of Applied Technology
High School Diploma -
Portland High School