Allayna Hines
Atlanta,Georgia
Summary
A dedicated and hardworking individual with high attention to detail that developed efficient data entry techniques to increase productivity while providing top results for company means. A Resourceful candidate who is capable of managing a team, troubleshooting technical issues and identifying root causes to understand proper communication, and teamwork while accurately accomplishing daily duties.
Overview
5
5
years of professional experience
Work History
Assistant Studio Manager
Cady Studios
06.2023 - 10.2024
- Created a beneficial review system that improved review by 45% Google Review rate goal 4.8
- Managed inventory and supplies, keeping track of stock levels to avoid shortages or overstocking
- Facilitated communication between staff members, fostering a harmonious work atmosphere and promoting teamwork
- Collaborated with Studio Manager to develop strategic plans for business growth, contributing to improved financial performance
- Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team
- Organized events such as workshops or showcases to increase community engagement with the studio's services and offerings
- Assisted in budget management by tracking expenses consistently aiding in cost control measures
- Monitored instructor performance through regular evaluations providing constructive feedback aimed at enhancing teaching methodologies
- Organized and maintained client databases for accurate communication information
- Supervised studio staff for timely, accurate and high-quality task completion
- Recruited, trained, and developed high-performing and customer-focused team from scratch
- Set aggressive targets for employees to drive company success and strengthen motivation
- Managed and reduced operational costs through strategic analysis of expenditure and revenue trends
- Processed vendor payments, invoices and account statements
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness
- Greeted visitors, employees and clients politely and professionally for excellent reception service
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Remote Business Sales Rep III
PNC Bank
10.2022 - 06.2023
- Increased sales revenue by building strong relationships with clients and identifying their business needs
- Streamlined account opening process for enhanced efficiency and reduced waiting times
- Increased sales revenue through strategic cold calling and lead generation activities.
- Assisted in achieving branch targets, consistently meeting or exceeding personal performance goals
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Facilitated smooth transactions by accurately completing required documentation and processes
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
- Supported team members in daily tasks, fostering a collaborative work environment
- Implemented new CRM system for tracking customer interactions, improving follow-up efficiency.
- Managed high-volume call handling responsibilities while maintaining accuracy and security standards
- Made average of 250 outbound and inbound calls per day.
- Developed new accounts by prospecting, cold calling, and networking within the industry
- Efficiently processed loan applications, contributing to increased lending portfolio growth for the branch
- Opened, closed, and updated accounts for customers
- Assisted customers with banking needs and inquiries
- Maintained friendly and professional customer interactions
- Educated customers on online banking and mobile banking applications
- Handled various accounting transactions
- Executed wire transfers, stop payments and account transfers
- Monitored and verified suspicious activity on customer accounts
- Cross-sold credit cards, loans and other bank products
- Calculated fees due, interest and change for customer transactions
- Received loan and utility payments, sending funds to correct destinations
- Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service
- Negotiated contracts for maximum profitability and long-term partnerships while meeting client objectives
- Provided ongoing account support by monitoring performance metrics, addressing concerns promptly, and ensuring a positive overall experience for clients
- Increased referral business by cultivating meaningful connections with satisfied clients who were willing to recommend company services to others
Business Sales Rep
Verizon Business Solutions
01.2020 - 09.2022
- Enhanced customer satisfaction by resolving complex issues promptly and professionally
- Reduced call resolution time through efficient problem-solving and communication skills
- Achieved high-quality service by adhering to company policies and procedures during each interaction
- Assisted team members in improving their performance through constructive feedback and sharing best practices
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Delivered prompt service to prioritize customer needs
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries
- Reduced call processing time by quickly identifying caller needs and directing them to the appropriate department or personnel
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed
- Answered average of 150 calls per day and directed to appropriate departments and personnel
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes
- Gathered customer information and promptly input data into computer system
- Troubleshot issues with telephone equipment and software to keep systems functional
Education
High school Diploma -
Bourbonnais Bradley Community HighSchool
Bourbonnais, IL05.2014
Skills
- Data entry
- Managing a team
- B2B sales
- Jobrite
- Scheduling
- Microsoft Excel
- Google Calendar
- Typing
- Spreadsheet
- Management
- Tech Savvy
- Performance Troubleshooting
- Multitasking
- Closing techniques
- Upselling strategies
- Cold calling
- CRM software proficiency
- Social media outreach
- Call scheduling
- Goal driven
- Inbound and outbound calls
Awards
- Employee Of The Month, Cady Studios, 09/01/23
- Sales Leader of the Month, Verizon Business Solutions, 08/01/22
Timeline
Assistant Studio Manager
Cady Studios
06.2023 - 10.2024
Remote Business Sales Rep III
PNC Bank
10.2022 - 06.2023
Business Sales Rep
Verizon Business Solutions
01.2020 - 09.2022
High school Diploma -
Bourbonnais Bradley Community HighSchool
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