Allayna Yocum
Downingtown,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Meeting Planner
BCD Meeting And Events At DePuy Synthes
03.2022 - Current
- Manage administrative logistics of event execution, including program logistics management, attendee management, room setup, travel coordination, and food and beverage.
- Support senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, and proposal development for various events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes.
- Created and managed a yearly course calendar for all TECA courses.
- Collaborated with team to implement changes to better enhance attendee experience and improve internal processes.
- Created detailed timelines and budgets for events to meet all deadlines.
- Negotiated contracts with venues, vendors, and suppliers to obtain the best rates and services.
- Updated and maintained confidential databases and records.
Workplace Experience Coordinator
Cushman & Wakefield at Vanguard
08.2021 - 03.2022
- Delivered elevated client experiences and provided anticipatory customer service that provided tools and solutions to clients returning to office space
- Organized and supervised biweekly events, including activities for 250+, catering, and entertainment
- Led team culture and engagement initiatives to help maintain morale and inclusion
- Resolved problems, improved operations, and provided exceptional service
Customer Excellence Analyst
De Lage Landen
09.2020 - 08.2021
- Identified potential administrative issues to prevent delinquency on new contracts
- Solicited and enrolled customers into direct debit and email invoicing
- Analyzed root causes of- and solved specific problems/incidents Identified opportunities for organizational improvement and is part of team to implement changes
Collections Specialist
De Lage Landen
05.2020 - 09.2020
- Recorded both outbound and inbound correspondence with clients in company CRM
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Travel Consultant
Liberty Travel
05.2019 - 03.2020
- Provided travel expertise to clients and demonstrated knowledge of domestic/international travel
- Divided time between multiple projects, and systems to meet deadlines and targets
- Worked closely with clients to understand unique needs and meet specific travel desires.
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania, AACSB Accredited School of Business
West Chester, Perugia, PA05.2019
Skills
Event Logistics Management
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Creative Problem Solving
- Logistics and Schedule Management
- Business Administration
- Relationship Management Skills
- Project Management
Timeline
Meeting Planner
BCD Meeting And Events At DePuy Synthes
03.2022 - Current
Workplace Experience Coordinator
Cushman & Wakefield at Vanguard
08.2021 - 03.2022
Customer Excellence Analyst
De Lage Landen
09.2020 - 08.2021
Collections Specialist
De Lage Landen
05.2020 - 09.2020
Travel Consultant
Liberty Travel
05.2019 - 03.2020
Bachelor of Science - Business Management
West Chester University of Pennsylvania, AACSB Accredited School of Business
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