Alleahnia Pollard
Hillsboro,IL
Summary
Empathetic and results-driven professional with a proven track record at Haven Home of Hope, adept in crisis management and recovery. Excelled in making clients feel comfortable and safe while providing professional services for their recovery. Demonstrates a goal-oriented mindset and exceptional problem-solving abilities while working with others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Haven Home of Hope
01.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Collaborated on marketing campaign that significantly increased brand awareness.
Housekeeping Cleaner
Historic Red Rooster
07.2023 - 04.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
Key Holder
Dollar General
12.2022 - 07.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Cashier
Casey's
07.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Concessions Worker
Litchfield Sky-view Drive-in
05.2022 - 07.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Worked with team to provide stellar service during busy periods and meet customer demands.
Education
Hillsboro High School
Hillsboro, IL05.2022
Skills
- Goal-oriented mindset
- Research and analysis
- Initiative
- Research
- Strategic planning and analysis
- Job shadowing
- Spreadsheet tracking
- Mail distribution
- Problem-solving abilities
- Team building
- Crisis Management
- Risk Management
Accomplishments
•High school choir (4years)
•High school band (4years)
•Completed internship at the Haven Home of Hope
•College at SIUE 2023-2024
•Certified completion of the SIUE Recovery Support Professional Training Program
Certification
Certificate of completion of the SIUE Recovery Support Professional Training
Timeline
Intern
Haven Home of Hope
01.2024 - 05.2024
Housekeeping Cleaner
Historic Red Rooster
07.2023 - 04.2024
Key Holder
Dollar General
12.2022 - 07.2023
Cashier
Casey's
07.2022 - 09.2022
Concessions Worker
Litchfield Sky-view Drive-in
05.2022 - 07.2022
Hillsboro High School