Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Allecia Spencer

Ithaca

Summary

Friendly and dependable professional with extensive customer service, administrative support, and organizational leadership experience. Skilled in managing front desk operations,assisting clients,and coordinating events. Recognized for creating welcoming environments, solving problems, effectively. Seeking a part-time role in customer service, sales, or office support.

Overview

6
6
years of professional experience

Work History

Assistant Director, Campus Activites

Cornell University
08.2025 - Current
  • Support student leaders in developing meaningful and sustainable organizations that promote student belonging and engagement.
  • Oversee the student conduct process, ensuring fairness, accountability, and educational outcomes.
  • Build and maintain collaborative partnerships with campus departments to provide resources and support for student organizations.
  • Manage and facilitate the Leadership Workshop Series to enhance student leadership development.
  • Assist in planning, coordinating, and executing large-scale campus events to foster community engagement.
  • Oversee the annual re-registration process for all student organizations, ensuring compliance and continuity.

Area Director

Hamilton College
09.2022 - Current
  • Provided guidance to Community Advisors in developing engaging initiatives aimed at fostering education, social interaction, and community development within residence halls.
  • Supported Community Advisors in managing roommate conflicts through effective mediation.
  • Supported the recruitment efforts by participating in interviewing, hiring, and training of Community Advisors.
  • Promoted health in the community through policy enforcement.
  • Supervised and provided guidance to Community Advisors in residence halls for enhanced resident engagement.

Receptionist

Eastern Star Homes
02.2025 - 07.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Recognized for excellent customer service and creating a positive front desk environment.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.

Senior Secretary

University of the West Indies
07.2020 - 09.2022
  • Communicated effectively with staff members and students.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Leveraged the benefits of utilizing the Banner ERP System and PeopleSoft by Oracle for efficient university operations.
  • Effectively managed and organized student housing assignments in the residence hall.
  • Provided a friendly and welcoming atmosphere to incoming guests.
  • Developed and maintained filing systems for efficient document retrieval.
  • Successfully oversaw financial resources for both the Hall of Residence and the Student Services office.
  • Assisted with planning and implementing campus events, programs, and activities.

Resident Advisor

University of the West Indies Mona
07.2020 - 07.2022
  • Designed and executed programming strategies that facilitated student engagement, creating an enriching environment for learning and personal and professional growth.
  • Demonstrated commitment to continual learning by participating in departmental training sessions that expanded knowledge of Resident Advisor role requirements.
  • Addressed student concerns regarding residence hall policies, procedures, or other issues.
  • Provided support and guidance to facilitate residents' acclimation to college life.
  • Provided guidance and oversight to student leaders, ensuring effective management within the hall of residence.

Graduate Assistant

University of the West Indies, Mona
11.2019 - 12.2019
  • Enhanced student support by fostering effective communication between faculty and departmental staff.
  • Handled all administrative responsibilities related to scheduling of meetings, creation of reports and upkeep of files for the Academic Support Unit.
  • Scheduled and upheld set office hours for student consultations.

Education

Master of Arts - Higher Educational Management

University of The West Indies, Mona
07-2022

Bachelor of Science - Psychology

University of The West Indies
07-2019

Skills

  • Staff Training and Development
  • Leadership and Team Management
  • Program Development
  • Customer Service
  • Problem Solving
  • Verbal and Written Communication
  • Creativity and Innovation
  • Holistic Well- Being Support
  • Group Dynamic Facilitation
  • Customer Service & Client Relations
  • Receptionist & Front Desk Operations
  • Adaptability
  • Event Planning and Collaboration
  • Policy Enforcement
  • Data Analysis
  • Microsoft Office Suite
  • Student Information Systems

References

References available upon request.

Timeline

Assistant Director, Campus Activites

Cornell University
08.2025 - Current

Receptionist

Eastern Star Homes
02.2025 - 07.2025

Area Director

Hamilton College
09.2022 - Current

Senior Secretary

University of the West Indies
07.2020 - 09.2022

Resident Advisor

University of the West Indies Mona
07.2020 - 07.2022

Graduate Assistant

University of the West Indies, Mona
11.2019 - 12.2019

Bachelor of Science - Psychology

University of The West Indies

Master of Arts - Higher Educational Management

University of The West Indies, Mona

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