Alleda Gallegos
Henderson,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Enthusiastic Leasing Consultant / Assistant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
9
9
years of professional experience
Work History
Leasing Consultant / Assistant
Maxx Properties
Las Vegas, NV
04.2023 - 11.2024
- Created detailed delinquency analyses to minimize late payments.
- Completed certification process for mailing.
- Upkept Yardi Dashboard and Alerts.
- Retention skills
- Enhanced leasing portfolio.
- Expert in ensuring high levels of customer loyalty.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Organized and maintained filing systems for documents and records.
- Performed accounting or financial analysis.
- Reviewed and approved vendor invoices.
- Handled confidential information with discretion and integrity.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Accepted and processed customer payments and applied toward account balances.
- Updated collection databases and systems with payment arrangements and notes.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Coordinated events for residents of the community.
- Investigated potential violations of lease agreements by tenants.
- Developed and enforced community guidelines to maintain a positive environment.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Provided administrative support to the Community Manager as needed.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Expertise in Blue Moon, Anyone Home, CRM, LRO,Two Dots, Epremium Renters Insurance and deposit insurance programs.)
- Updated Insurance policy's
- Managed and processed pricing inquiries.
- Handled transfers, add-ons, removals, accommodation, and modification requests.
- File Audits
- Opening & closing models
- Provided consistently welcoming atmosphere in office units with snacks and refreshments.
- Parcel pending packaging system
- Unit & building inspections
- Drafted delinquency, renewal reminders, violation notices, and inspection notices.
Leasing Consultant
Westland Real Estate Group
Las Vegas, NV
02.2018 - 04.2023
- Handled tasks related to renewals, leasing, and delinquency.
- Assist with training new agents in leasing units, marketing, and processing rental applications.
- Conducted move-out inspections and managed inventory.
- Achieved premium lease contracts consistently.
- Experienced with Yardi Plus and Yardi Voyager systems for efficient office management.
- Proficient at understanding various documents including rental applications, agreements, safety rules and procedure manuals.
- Capable of calculating figures and amounts, including prorations.
- Marketing
- Scheduling
- Coordinating
- Rent Cafe / CRM
- Conducted market surveys.
- Excel Reports.
- Verifications for employment and rental history (Clark County assessor's records searches and Secretary search).
- Screening reports (criminal searches, national civil court records, premium national civil record search, rental history, the Work Number records)
- Managing a high volume of calls and requests.
- Excelled in managing numerous high-volume processes.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Conducted tours of available apartments, highlighting features and amenities.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Greeted potential tenants and provided information about the property.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Encouraged prospective tenants to fill out applications after property tours.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Updated resident data into property management software system daily.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Conducted informative and personalized tours, resulting in new leases.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Administration
West Gate Resorts
Las Vegas, NV
05.2015 - 08.2017
- Assisted Directors and General Managers with sales support and owner services
- Logging in reservation documentations into microsoft excel, scheduling & updating prospect appointments, creating reservation reports, updating payroll for sales representatives, processing propsals for upgrading condos, operations reagrding exisiting accounts, assisted with cheking in reservations for owner services, & pre paring assignments for sales Reps
Education
Graduate -
West Valley High
Hemet, CA01.2012
Skills
- Customer service
- Leasing skills
- Organizational skills
- Communication skills
- Eviction Documentation
- Post money
- Certified mailing
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient in Yardi Voyager
- Proficient in Rent Cafe/CRM
- Proficient in Residesk
- Proficient in LRO
- Proficient in online portals
- Proficient in SignNow
- Proficient in DocuSign
- Proficient in Blue moon
- Proficient in Two Dots (Accuracy in Income Verifications)
- Proficient in Anyone Home (Leads/ Prospects follow ups)
- Report writing
- General office literacy
- Ability to read and interpret documents
- Ability to calculate figures and amounts
- Marketing
- Scheduling
- Contracts
- Coordinating
- Market surveys
- Employment verifications
- Rental history verifications
- Screening reports / Background Checks
- Managing high volume of calls and requests
- Time management
- Problem solving
- Delinquency analysis
- Yardi management
- CRM utilization
- Data entry
- Administrative support
- Financial reporting
- Training and mentoring
- Fair housing compliance
- Account management
- Lease renewals
- Fair housing policies
- Fair housing regulations
- Unit inspection
- Lease file audits
- Lease agreements
- Background checks
- Database management
- Application processing
- Customer service expertise
- Creative problem solving
Timeline
Leasing Consultant / Assistant
Maxx Properties
04.2023 - 11.2024
Leasing Consultant
Westland Real Estate Group
02.2018 - 04.2023
Administration
West Gate Resorts
05.2015 - 08.2017
Graduate -
West Valley High
Similar Profiles
Inonah Grant- HannonInonah Grant- Hannon
Assistant Community Manager at MAXX PropertiesAssistant Community Manager at MAXX Properties
Chris lewisChris lewis
Lead Maintenance Technician at Maxx PropertiesLead Maintenance Technician at Maxx Properties
Aisha JohnsonAisha Johnson
Senior Accountant at Maxx PropertiesSenior Accountant at Maxx Properties