Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allee Lafond

Albany,GA

Summary

Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in property management . Successful career history comprising more than 4 years.

Overview

4
4
years of professional experience

Work History

Assistant Property Manager

509 North Apartments
04.2020 - 10.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Compiled maintenance and repair requests for submission to Type department and reached out to local contractors for bid proposals.
  • Escalated major issues to property manager for immediate remediation.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Attended staff meetings and took extensive notes to share with property manager.

Server/Bartender

Joes Crabshack
05.2018 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Realtor Sales Associate

Century 21 Sunbelt
07.2018 - 04.2020
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.

Education

High School Diploma -

Hinsdale South High School
Darien, IL
05.2016

Skills

  • Monthly Fee and Payment Collection
  • Legal Issue Resolution
  • Collections Procedures
  • Operating Cost Tracking
  • Sale and Rental Recordkeeping
  • Complaints Investigation
  • Grounds and Facility Inspection
  • Disturbance Handling
  • Tenant Improvements
  • Daily Property Operations
  • Application Process Proficiency
  • Property Tours
  • Housing Regulations
  • Code Compliance
  • Dispute Handling
  • Tenant Screening
  • Construction Project Oversight
  • Rent Collection
  • Telephone Etiquette
  • Renewals Management
  • Policy Enforcement
  • Vacancy Marketing

Timeline

Assistant Property Manager

509 North Apartments
04.2020 - 10.2022

Realtor Sales Associate

Century 21 Sunbelt
07.2018 - 04.2020

Server/Bartender

Joes Crabshack
05.2018 - 04.2022

High School Diploma -

Hinsdale South High School

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Allee Lafond