Allegiance Trucking And Logistics
Raleigh,NC
Summary
Accomplished delivery professional with great people and problem-solving abilitie. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectation.
Hardworking employee with customer service, multitasking and time management abilitie. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Carrier
Delivery & Distribution Solutions, LLC
02.2024 - Current
- Delver Lottery Tickets for North Carolina Educational Lottery.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with team members to meet and exceed performance goals consistently.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Medical Courier
Courier Net
02.2024 - Current
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Facilitated seamless handoffs of critical shipments to interdepartmental staff or external carriers as needed.
Dental Hygienist
Orange County Government
06.2023 - Current
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Streamlined appointment scheduling process for better time management and increased overall productivity.
- Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
- Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
Education
Certification - Freight Broker
African-American Women Trucking Association
Atlanta, GA03.2023
Certification - Dispatch Training
African American Women Trucking Association
Atlanta, GA06.2022
Associate of Science - Dental Hygiene
Halifax Community College
Weldon, NC06.2015
Skills
- Coordinating Efficient Routes
- Delivering Time-Sensitive Items
- Licensed in State of North Carolina
- Clean Driving Record
- HIPPA Compliance
- Relationship Building
- Planning and Organizing
- Reliable and Trustworthy
- Managed Unexpected Emergencies
- Attention to Detail
- Organizational Skills and Time Management
Certification
- HIPPA
- Blood Bourne Pathogen
- OSHA
- Dispatching
- Freight Broker
- FEMA
- Hazmat
- Hazardous Communication Plan
- Chemotherapy
- Infection Control
- CPR
- DOT#4091226
Timeline
Carrier
Delivery & Distribution Solutions, LLC
02.2024 - Current
Medical Courier
Courier Net
02.2024 - Current
Dental Hygienist
Orange County Government
06.2023 - Current
Certification - Freight Broker
African-American Women Trucking Association
Certification - Dispatch Training
African American Women Trucking Association
Associate of Science - Dental Hygiene
Halifax Community College
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