Allegra Aguirre
Tucson,AZ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server/ Bartender/ Trainer
Contigo Latin Kitchen
05.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Assisted with inventory management for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Proven ability to learn quickly, work efficiently, and adapt to new situations.
Server
Wildflower
05.2021 - 08.2022
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Server/ Head Bartender / Trainer
P.F. Chang's Bistro
12.2017 - 05.2021
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- One of top trainers that helped with teaching new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Monitored bar inventory and storage procedures as one of head bartenders to keep stock within optimal levels and meet expected customer demands.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Online Grocery Shopper
Whole Foods Market
03.2020 - 12.2020
- Adapted quickly to changing circumstances such as COVID-19 procedures, unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines and daily routine.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Hostess/ Takeout
Carrabba's Restaurant
04.2017 - 12.2017
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Crew Member/ Trainer
Chipotle
10.2015 - 12.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Cross trained in several areas of work such as food prep and learning to run the grill in order to maximize self efficiency and continue to learn.
Crew Member
Arby's
07.2014 - 05.2016
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Education
No Degree - English Literature
Pima Community College
Tucson, AZ05-2026
High School Diploma -
Canyon Del Oro High School
Oro Valley, AZ05-2016
Skills
- Bilingual
- Strong work ethic
- Sense of urgency
- Hospitality service expertise
- Natural born leader
- Thrives in team environment
- Reliable and responsible
- Excellent communication
- Problem-solving
- Positive and professional
- Multitasking and organization
Timeline
Server/ Bartender/ Trainer
Contigo Latin Kitchen
05.2022 - Current
Server
Wildflower
05.2021 - 08.2022
Online Grocery Shopper
Whole Foods Market
03.2020 - 12.2020
Server/ Head Bartender / Trainer
P.F. Chang's Bistro
12.2017 - 05.2021
Hostess/ Takeout
Carrabba's Restaurant
04.2017 - 12.2017
Crew Member/ Trainer
Chipotle
10.2015 - 12.2017
Crew Member
Arby's
07.2014 - 05.2016
No Degree - English Literature
Pima Community College
High School Diploma -
Canyon Del Oro High School
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