Allegra Hicks
Goodlettsville,TN
Summary
Professional and prepared insurance coordinator with significant experience in dental insurance coordination. Skilled in managing claims, verifying benefits, and ensuring compliance with insurance regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication and organizational skills, ensuring optimal patient and provider satisfaction. adept at optimizing insurance processes and enhancing patient satisfaction. Proven expertise in claims processing and revenue cycle management, coupled with strong customer relations skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Private Office
01.2020 - Current
- Managed patient insurance verification processes to ensure accurate billing and reimbursement.
- Verify and submit dental claims.
- Collect and post payments and handle all billing questions and inquires.
- Confirm appointments
- Complete all aging reports (AR)
Dental Insurance Coordinator, Biller, Lead
South Grove Family Dentistry
01.2014 - 12.2024
- Managed patient insurance verification processes to ensure accurate billing and timely reimbursements.
- Coordinated communication between dental providers and insurance companies to resolve claims issues efficiently.
- Developed and maintained a comprehensive database for insurance plans, improving accessibility for staff.
- Trained new team members on insurance protocols and software systems to enhance operational consistency.
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Implemented follow-up procedures for patient care, improving continuity of care and satisfaction rates.
- Trained new staff on clinic procedures and software systems, fostering a collaborative work environment.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Led initiatives to optimize workflow in the treatment coordination process, enhancing overall clinic performance.
- Explained treatment choices to patients and helped determine best options.
Education
Bachelor of Science - Ag-Business
Tennessee State University
Nashville, TN12-2012
Skills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claims
- ICD-10 coding
- Accounts receivable
- Claims processing
- Insurance verification
- Microsoft office
- Negotiation
- Account management
- Revenue cycle management
- CPT coding
- Accounting skills
- Dental insurance experience
- Private insurance
- Collections processing
- Billing data verification
- Billing statement review
- Customer relations
- Correspondence
Certification
- Certified Billing & Coding, Dental - 10 Years
Timeline
Dental Insurance Coordinator
Private Office
01.2020 - Current
Dental Insurance Coordinator, Biller, Lead
South Grove Family Dentistry
01.2014 - 12.2024
Bachelor of Science - Ag-Business
Tennessee State University