Allegra Loftis
Muskegon,MI
Summary
Highly-motivated community service professional skilled at networking, outreach, and relationship development. Flexible and versatile team player adept at maintaining composure under pressure. Passionate Volunteer with experience in community outreach. Energetic individual with compassionate nature and drive to serve recovery populations. Experience supporting Men and women struggling with addiction, and co-occurring mental health issues. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Passionate Coach dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Peer Recovery Coach
MDOC Probation And Parole
05.2023 - Current
- Gathered information about useful resources and helped coordinate referrals.
- Provided group, family and individual counseling to support recovery goals.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Developed and implemented individualized treatment plans.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Signposted additional support services, including housing, employment and childcare assistance.
(Volunteer) Recovery Support Specialist
Sanford Behavioral Health
02.2023 - 05.2023
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Documented case management activity for accurate, reliable records.
- Tracked client participation in treatment services to identify attendance issues.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed individual treatment goals based on history and diagnosis.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Daily administered med pass.
Certified Peer Recovery Coach
Network180, H.O.T Teams (Homeless Outreach Team)
01.2021 - 02.2023
- Worked extensively with Law Enforcement and Fire
- Improved relapse prevention rates with targeted recovery program mentoring.
- Implemented personalized treatment plans and monitored progress.
- Put together list of applicable resources and helped secure necessary referrals.
- Counseled individuals, families and groups as part of recovery process.
- Attended treatment meetings to outline and review plans.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Coordinated and cooperated with local agencies and organizations to expedite treatment.
- Conducted community substance abuse prevention programs for targeted groups within local area.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
- Assisted victims of trafficking to right resources and safety.
(Volunteer) Group and Individual Coaching
Turning Point Drug & Alcohol Recovery
01.2020 - 07.2022
- Volunteered to help with special events and programs by checking in clients and giving directions.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Engaged with patients to provide critical information.
- Educated residents and families about available services and resources.
- Collaborated with community leaders, organizations and public agencies to promote community service programs.
- Monitored special group events.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Presented talks at community groups to promote organizational mission and programs.
Hairstylist
Salon Re
06.2018 - 11.2021
- Pre-booked future appointments to increase repeat business.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Mentored new staff to enhance salon development and increase productivity.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Introduced state-of-the-art techniques to color and treat hair.
- Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
House Manager for People in Recovery
Recovery Road
01.2020 - 01.2021
- Oversaw intake and discharge processes, which included filling out paperwork, for individuals.
- Provided gentle assistance in areas of hygiene and feeding to residents at Recovery Road.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Coordinated with community-based treatment providers to meet needs of residents.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Cultivated pleasant and safe setting by using communication and consistency, resulting in improvement in resident satisfaction.
- Remained calm and professional in stressful circumstances and when dealing with unhappy residents, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Drug tested and Breathalyzed.
Education
Some College (No Degree) - Counseling Psychology
Colorado Mountain College
Breckenridge, COSome College (No Degree) - Psychology
Grand Rapids Community College
Grand Rapids, MISmart Recovery Certified - Substance Use Recovery Tools
Smart Recovery
On-line Course02.2022
Certified Peer Recovery Coach - Recovery
Michigan Department of Health And Human Services
On-Line Course07.2021
Cosmetology - Cosmetology
Emily Griffith Technical College
Denver, CO05.2004
High School Diploma -
Grand Haven High School
Grand Haven, MI06.1999
Skills
- Great work ethic
- Good communication skills
- Critical Thinking
- De escalation training
- Resource coordination
- Trauma Recovery
- Recovery Support
- Community Mental Health Programs
- Group Activities
- Good organization skills
- Committed to sobriety and overall wellness
Certification
- Certified Peer Recovery Coach, Michigan Department of Health and Human Services - 2021
- Certified Smart Recovery Facilitator - 2022
Timeline
Certified Peer Recovery Coach
MDOC Probation And Parole
05.2023 - Current
(Volunteer) Recovery Support Specialist
Sanford Behavioral Health
02.2023 - 05.2023
Certified Peer Recovery Coach
Network180, H.O.T Teams (Homeless Outreach Team)
01.2021 - 02.2023
(Volunteer) Group and Individual Coaching
Turning Point Drug & Alcohol Recovery
01.2020 - 07.2022
House Manager for People in Recovery
Recovery Road
01.2020 - 01.2021
Hairstylist
Salon Re
06.2018 - 11.2021
Some College (No Degree) - Counseling Psychology
Colorado Mountain College
Some College (No Degree) - Psychology
Grand Rapids Community College
Smart Recovery Certified - Substance Use Recovery Tools
Smart Recovery
Certified Peer Recovery Coach - Recovery
Michigan Department of Health And Human Services
Cosmetology - Cosmetology
Emily Griffith Technical College
High School Diploma -
Grand Haven High School