Allegra Telemaco
Service Manager
Ann Arbor
Summary
Dynamic and reliable professional with extensive experience in pet care and management at New York Pizza Depot. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in time management and maintaining cleanliness, ensuring a safe and welcoming environment. Committed to delivering exceptional service and fostering strong client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Dog Sitter
Myself
Ann Arbor, MI
08.2020 - Current
- Provided overnight stays when required, giving clients peace of mind knowing their beloved pets were cared for aroundtheclock.
- Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
- Managed scheduling efficiently to accommodate multiple clients while ensuring adequate time for each pet''s individual needs.
- Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in a calm environment for both the pet and owner.
- Developed strong relationships with clients by offering consistent communication regarding their pets'' well-being during sitting periods.
- Maintained cleanliness within clients'' homes during sitting periods, ensuring a tidy living space upon their return.
- Expanded client base through word-of-mouth referrals due to outstanding pet care services provided consistently over time.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Gave medication to pets following guidelines from owners.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Manager
New York Pizza Depot
Ann Arbor, MI
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
House Cleaner
Myself
Ann Arbor, MI
05.2023 - 08.2024
- Adhered to professional house cleaning checklist.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Delivered quality customer service to address urgent needs and cleaning requests.
Live-Out Nanny
Myself
Saline, MI
09.2022 - 09.2023
- Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Sales Associate
Lids Hat World
Ann Arbor, MI
03.2016 - 01.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
Business Management
Women And Gender Studies
Skills
Patience and empathy
Adaptability to situations
Cleanliness maintenance
Reliability and punctuality
Honest and trustworthy
First aid knowledge
Verbal and written communication
Regular availability
Punctual and reliable
Valid Driver's license
Emergency preparedness
Adaptability and dependability
Flexible schedule
Teamwork and collaboration
Time management
Problem-solving abilities
Certification
CPR
Timeline
CPR
07-2025
House Cleaner - Myself
05.2023 - 08.2024
Live-Out Nanny - Myself
09.2022 - 09.2023
Private Dog Sitter - Myself
08.2020 - Current
Manager - New York Pizza Depot
04.2018 - Current
Sales Associate - Lids Hat World
03.2016 - 01.2018
Eastern Michigan University - , Business Management
Washtenaw Community College - , Women And Gender Studies