Allen Atherley
Asheville,NC
Summary
Dynamic professional with a proven track record at Pyramid Healthcare, adept in behavior modification techniques and team collaboration. Excelled in crisis handling and conflict de-escalation, ensuring patient safety and comfort. Achieved significant improvements in client self-management and recovery processes, demonstrating exceptional active listening and documentation skills.
Overview
22
22
years of professional experience
Work History
Behavioral Health Technician
Pyramid Healthcare
07.2024 - Current
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Facilitated on-site activities, support groups, and outings for clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily [Type] reports to management.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Organized recreational activities to assist in patient recovery.
- Performed client intake procedures according to internal standards for new admissions.
- Implemented behavior modification strategies, resulting in improved client self-management and reduced disruptive behaviors.
- Coordinated care with external service providers, improving continuity of care for clients.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Learned specialized behavior approaches to implement behavioral strategies.
Head Shop Manager
Paramount Auto Body Works
01.2009 - 09.2011
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Managed all estimates, insurance calls, and ordering of parts.
- Delivered all vehicles to customers once repaired.
Senior Sales Manager
Bally Total Fitness Corporation
03.2003 - 06.2006
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Managed four employees of Sales Team
- Had to maintain a certain amount of Sales per day to hit monthly quota's.
- Collaborated with Production and Regional Management for new ideas to increase sale revenue.
Education
Business Management
San Diego State University
San Diego, CA01-2001
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06-2000
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Client transportation
- Conflict resolution
- Crisis handling
- Case documentation
- Substance abuse experience
- Behavior modification techniques
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Health Technician
Pyramid Healthcare
07.2024 - Current
Head Shop Manager
Paramount Auto Body Works
01.2009 - 09.2011
Senior Sales Manager
Bally Total Fitness Corporation
03.2003 - 06.2006
Business Management
San Diego State University
High School Diploma -
Santa Fe High School