Allen Bogati
South Amboy,NJ
Summary
Professional with significant experience and readiness for Senior Specialist role. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.
Overview
12
12
years of professional experience
Work History
Customer Operations Compliance Senior Specialist
Con Edison of New York
06.2025 - Current
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
Customer Ops Specialized Activities Sr Specialist
Con Edison of New York
01.2022 - 06.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Customer Service Supervisor
Con Edison of New York
04.2013 - 01.2022
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
Bachelor of Science - Business Administration And Management
Capella University
Minneapolis, MN09-2023
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Client engagement
- Quality control
- Guiding professional development
- Compliance monitoring
- Risk management
- Efficiency enhancement
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Operations Compliance Senior Specialist
Con Edison of New York
06.2025 - Current
Customer Ops Specialized Activities Sr Specialist
Con Edison of New York
01.2022 - 06.2025
Customer Service Supervisor
Con Edison of New York
04.2013 - 01.2022
Bachelor of Science - Business Administration And Management
Capella University
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