Allen Burke
Ewing,NJ
Summary
Skilled Secretarial Assistant offering more than 20 years of experience in managing and maintaining office operations. Possess excellent communication skills, strong analytical abilities, and technical proficiency in various administrative tasks. Detail-oriented with the ability to prioritize tasks and work independently. Offer clerical support to administrative departments, management teams, or an individual. Assist administrative departments with clerical duties, such as organizing work schedules, processing work orders, organizing invoices, and assisting admin staff with payroll. Performing office duties, such as answering phones, liaising with clients, or running errands.
Overview
28
28
years of professional experience
Work History
Secretarial Assistant 1
New Lisbon Developmental Center
01.2022 - Current
- Scheduled appointments, meetings, and conferences while overseeing executive's calendar
- Maintained office supplies and inventory levels, ordering additional supplies as needed
- Manage office operations and provided administrative support to the team
- Contributed to effective handling of bookkeeping and invoicing tasks
- Assisted in coordinating, gathering, compiling, assembling, analyzing, and interpreting data for completion of assigned tasks.
- Developed filing systems that enabled quick access to stored files and documents.
- Compiles statistical data and information pertaining to the work of the unit
- Prepares correspondence designed to convey information concerning the regulations and procedures of the Department.
- Updated employee contact information in company database system.
- Created PowerPoint presentations for various departmental meetings.
- Provided customer service support by responding to inquiries from clients and vendors.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various companies.
- Supervised and organized staff correspondence, record tracking, and data communications for enhanced automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Staffing Coordinator/Office Assistance/PRINCIPAL CLERK TYPIST
New Lisbon Developmental Center
01.2001 - 01.2022
- Coordinates staffing for the Nursing Department, Coordinates computerized scheduling program, maintain daily staffing needs with data collection and processing, coordinate new employee schedules, review inquiries and respond with the necessary technical information and assistance in a prompt manner
- Maintains liaison with other organizational units by providing support services such as data processing, and personnel information
- Acts as principal assistant on administrative matters by researching and collecting informative data
- Reviews inquiries and responds with the necessary technical information and assistance in a prompt manner
- Prepare and process classification and payroll documents for Human Resource Department
- Process applications for employment, reports or pay adjustments, reclassifications, demotions, and separations
- Performed complex technical duties in compliance with appropriate rules, regulations, policies and procedures as issued by the Departments of Personnel, Treasury and other individual departments
- Accomplishment: Achieved accurate staffing for the department that helped in cutting overtime and maintain records that are accessible when needed
- Maintained accurate files of staffing/scheduling related information, such as but not limited to overtime rotational and other information used to prepare daily staffing
- Assist in coordinating, gathering, compiling, assembling, analyzing, and interpreting of data
- I have the ability to utilize various types of electronic and manual recording and information systems
- Manage the operations of all of office equipment and machines (with the exception of computer hardware)
- Receive work orders from office manager, staff and outside parties for copies, scanned images or specially formatted documents, and execute those requests in a timely manner
- Review outgoing communications sent through office machines to ensure internal network security and verify the receipt of information by intended parties
- Work with office machine and equipment providers to schedule routine service appointments with their technicians in order to ensure continuous optimal operations
- Troubleshoot any issues that arise with office equipment using both personal experience as well as operational manuals to identify their root causes, and correct problems when possible
- Work with office administrative personnel and external supply vendors to develop a supply ordering schedule to help maintain a reliable inventory of components and parts for each machine
- Instruct employees on the use of office machines in order for them to be able to effectively use equipment to complete individual projects.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Managed employee data in HRIS to ensure accuracy of information.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Identified methods for reducing turnover rates through improved recruitment practices.
- Monitored performance of temporary staff members throughout their assignment duration.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Community support staff
The ARC Mercer INC.
01.2019 - 01.2021
- Coordinate family support program to respond to the needs of families, guardians and caregivers of consumers at the Residential and Supported Living Program
- Brought together stakeholders of our consumers to enrich every aspect of care and service delivery
- We emphasize the need for ongoing thorough communication with care stakeholders including a policy to ensure response within 24 hours
- Maintain a positive, safe, healthy, enriched, and stimulating environment for the individuals served in the program
- Provide meaningful interactions with the individuals served
- Ensure individuals are actively engaged with activities of their choice and personal preferences
- Perform direct care functions when necessary
- Confer with all parties involved to develop an individualized community-based plan.
- Developed individual care plans tailored to meet each client's needs.
- Carried out risk assessments to identify potential hazards in the home environment.
- Organized recreational activities for clients within the community.
- Facilitated group activities designed to promote socialization skills among clients.
- Participated in team meetings to discuss strategies for improving service delivery.
database office/personnel assistant
Save the children international
01.1997 - 01.2000
- Provided exceptional support on various administrative tasks
- Reviews inquires and responds with the necessary technical information and assistance in a prompt manner
- Collected and analyzed data, preparing reports to support program activities
- Contributed to the development of effective procedures and routines for personnel and payroll work that adhered to established regulations, and made revisions as needed
- Supervised the establishment and maintenance of essential records and files and ensures their confidentiality
- Assisted with meetings and presentations within the company
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Monitored performance management process by tracking individual goals and objectives throughout the organization.
- Scheduled meetings between managers and employees concerning disciplinary action or grievances when required.
- Answered routine questions from employees regarding policies, procedures or benefits plans; referred complex inquiries to Human Resources staff members when necessary.
- Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
Management Assistant
Allen Burke
- Skilled Secretarial Assistant offering more than 20 years of experience in managing and maintaining office operations
- Possess excellent communication skills, strong analytical abilities, and technical proficiency in various administrative tasks
- Detail-oriented with the ability to prioritize tasks and work independently
- Offer clerical support to administrative departments, management teams, or an individual
- Assist administrative departments with clerical duties, such as organizing work schedules, processing work orders, organizing invoices, and assisting admin staff with payroll
- Performing office duties, such as answering phones, liaising with clients, or running errands.
supervisor, out patient care
New Lisbon Developmental Center
- Supervised the scheduling of individuals for outside and in-house medical appointments
- Maintained computerize records of individuals’ medical appointments
- Assist the Director with other administrative works that help in accomplishing the goals of the department
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Education
Bachelor of science - Business management
University of Phoenix
01.2012
Diploma - Microsoft computer applications
Advance Professional Training Institute
01.1998
Skills
- Promoting a professional image of the company
- Team player
- Total quality customer service professional
- Excellent communication skills able to liaise confidently with senior management
- Computer application
- Data collection and processing
- Information systems
- Organizational Skills
- Resource planning
- Statistical reporting
- Conflict resolution
- File and records management
References
Available upon request
Personal Information
Title: Management Assistant
Timeline
Secretarial Assistant 1
New Lisbon Developmental Center
01.2022 - Current
Community support staff
The ARC Mercer INC.
01.2019 - 01.2021
Staffing Coordinator/Office Assistance/PRINCIPAL CLERK TYPIST
New Lisbon Developmental Center
01.2001 - 01.2022
database office/personnel assistant
Save the children international
01.1997 - 01.2000
Management Assistant
Allen Burke
supervisor, out patient care
New Lisbon Developmental Center
Bachelor of science - Business management
University of Phoenix
Diploma - Microsoft computer applications
Advance Professional Training Institute
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