ALLEN CAINE
PLEASANT GROVE
Summary
Dedicated and detail-oriented HR professional with extensive experience in recruitment, talent acquisition, and HR operations. Proven ability to balance organizational needs with employee satisfaction while building long-term relationships, streamlining processes, and achieving measurable goals. Skilled in fostering positive work environments and supporting organizational success through innovative HR practices.
Overview
16
16
years of professional experience
Work History
Operation Support Rep
Strategic Education Inc.
10.2024 - Current
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Boosted morale among teammates through exceptional teamwork skills; fostering an environment of collaboration and trust that led to higher levels of overall team performance.
- Participated in special projects as assigned by management, providing valuable insights into problem-solving initiatives throughout various domains of the business operation.
Admissions Recruiter
Strategic Education Inc/Strayer University
08.2022 - 10.2024
- Managed end-to-end recruitment activities, including screening candidates, conducting interviews, and onboarding new hires
- Partnered with academic departments to guide candidates through the application and enrollment process
- Contributed to the development of long-term enrollment goals, aligning recruitment initiatives with institutional priorities and strategic objectives.
- Coordinated closely with financial aid team members to provide comprehensive support for admitted students seeking funding options for their education expenses.
- Evaluated and refined recruitment strategies based on data analysis, identifying areas of improvement and implementing adjustments as needed.
Branch Banker
PNC Financial Services Group
08.2018 - 06.2022
- Provided support for banking products and services while managing client relationships
- Utilized effective communication and problem-solving skills to address customer needs
- Maintained accuracy and efficiency in handling transactions and administrative tasks
- Participated in recruitment processes, which included interviewing
- Supported HR initiatives by assisting with recruitment processes, including interviewing potential candidates
- Provided comprehensive client support and delivered training on banking products and customer service standards
Marketing Director
Pink Petals
06.2010 - 01.2019
- Oversaw recruitment, interviewing, and hiring processes for team expansion
- Built and nurtured strong client relationships, driving team performance and satisfaction
- Conducted employee training and developed strategies to align team efforts with organizational goals
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
Travel Teller/Retail Banker
Synovus Bank
09.2016 - 08.2018
- Delivered high-level customer service and executed accurate transactions
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Phone Banker
Wells Fargo
05.2015 - 05.2016
- Recommended financial products to meet customers' needs and expand relationships
- Solved complex customer issues using multiple software programs
- Drive operational excellence through data-driven decision-making
- Consistently exceed performance targets
- Implement best practices to boost productivity and efficiency
- Provide exceptional support to Workforce Edge clients
- Address inquiries promptly and effectively
- Maintain high customer satisfaction ratings through empathetic service
Sales/Jewelry Specialist
Macy's
11.2008 - 07.2015
- Trained new employees and managed the jewelry department
- Led sales initiatives and maintained the department's presentation
- Delivered HR support by participating in the recruitment process and managing department operations
- Achieved top-tier sales performance by utilizing persuasive communication skills coupled with extensive product knowledge.
- Trained new employees on product knowledge and sales techniques, fostering a culture of continuous improvement within the team.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining a welcoming store atmosphere for customers.
Assistant Manager/Interim Store Manager
Gordon's Jewelers
08.2011 - 09.2013
- Scheduled appointments and interacted professionally with customers
- Developed sales strategies, resulting in a significant increase in monthly sales
- Participated in recruitment processes, including interviewing, and hiring
- Led recruitment efforts, including screening, interviewing, and hiring team members
- Conducted employee training sessions, improving overall sales team productivity
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
BACHELOR'S - HUMAN RESOURCE MANAGEMENT
Strayer University
12.2024
ASSOCIATE'S - Business Administration
Strayer University
09.2023
Skills
- Recruitment
- Interviewing
- HR Administration
- Time Management
- Sales
- Marketing
- Customer Service
- Training
- Development
- Talent Acquisition
- Scheduling
- Recruitment strategy
- Networking
Timeline
Operation Support Rep
Strategic Education Inc.
10.2024 - Current
Admissions Recruiter
Strategic Education Inc/Strayer University
08.2022 - 10.2024
Branch Banker
PNC Financial Services Group
08.2018 - 06.2022
Travel Teller/Retail Banker
Synovus Bank
09.2016 - 08.2018
Phone Banker
Wells Fargo
05.2015 - 05.2016
Assistant Manager/Interim Store Manager
Gordon's Jewelers
08.2011 - 09.2013
Marketing Director
Pink Petals
06.2010 - 01.2019
Sales/Jewelry Specialist
Macy's
11.2008 - 07.2015
ASSOCIATE'S - Business Administration
Strayer University
BACHELOR'S - HUMAN RESOURCE MANAGEMENT
Strayer University
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