Allen Cassada

Manage staff of 100+hourly associates, 9 Department Supervisors, and 10 Sales Specialists.

Coach and train Sales Specialist to achieve monthly Sales plan goals and individual sales per hour goals.

Lead team daily to ensure Customer service is a top focus.

Utilize key metrics to address opportunities and recognize key wins.

Plan for key events and holidays by leveraging sales plans, promotions, and goal setting.

Execute daily safety walks and address any concerns to ensure a safe work environment for both associates and customers.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Managed staff of 200+ sales associates, 30+ Hourly Supervisors and 9 Assistant managers.

Increased profits through effective sales training and troubleshooting profit loss areas.

Reported to Store Manager and Market manager regarding all store and staff issues.

Completed profit and loss performance reports and shrink provisions.

Trained and developed Assistant Managers, Hourly Supervisors and associates to increase

productivity, store standards, customer experience, OBW, routine and process execution, and overall personal development.

Operated store on all shifts and identified opportunities.

Worked with management and associates to put in place standards and processes to better each

aspect of store operations.

Toured and identified areas of opportunity total store and prioritized tasks to be completed on a daily basis.

Utilized all associates no matter what area of responsibility to keep store standards in place and ensure tasks were being completed in a timely manner.

Worked with Assistant Managers and hourly supervisors to plan upcoming events, modulars,

holidays, small and large area resets and floorplan changes, feature planning and execution, etc.

Monitored Clean, Fast, and Friendly scores and addressed concerns where needed.

Handled all customer relations issues in a gracious manner and in accordance with company

policies.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Managed staff of 300+ sales associates, 30+ Hourly Supervisors and 9 Assistant managers.

Increased profits through effective sales training and troubleshooting profit loss areas.

Reported to Store Manager and Market manager regarding all store and staff issues.

Completed profit and loss performance reports and shrink provisions.

Trained and developed Assistant Managers, Hourly Supervisors and associates to increase

productivity, store standards, customer experience, OBW, routine and process execution, and overall personal development.

Operated store on all shifts and identified opportunities. Worked with management and associates to put in place standards and processes to better each aspect of store operations.

Toured and identified areas of opportunity total store and prioritized tasks to be completed on a

daily basis.

Utilized all associates no matter what area of responsibility to keep store standards in place and ensure tasks were being completed in a timely manner.

Worked with Assistant Managers and hourly supervisors to plan upcoming events, modulars,

holidays, small and large area resets and floorplan changes, feature planning and execution, etc.

Monitored Clean, Fast, and Friendly scores and addressed concerns where needed.

Assisted with Store Remodels and other market concerns when needed to develop and grow as a Manager and Leader.

Championed Cash Recycler and Office transition as MOS with my Market Manager.

Handled all customer relations issues in a gracious manner and in accordance with company

policies.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Managed staff of 100+ sales associates and 10+ Department Managers.

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Hired, trained and evaluated associates and supervisors.

Planned monthly SWAS meetings and conducted them with department managers.

Planned, exceuted, and assisted with Modular changes and new merchandise execution.

Scheduled and led weekly store meetings for all employees.

Reported to the Co Manager and Store Manager regarding all store and staff issues.

Completed profit and loss performance reports for areas of responibilities

.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company

policies.

Followed merchandising guidelines to present visually appealing displays.Mentored new sales

associates to contribute to the store's positive culture.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Communicated clear expectations and goals to each associate and supervisor.

Worked with the management team to implement the proper division of responsibilities.

Actively pursued personal learning and development opportunities.

Toured areas and prioritized tasks as needed to ensure execution of company standards.

Promoted to Co Manager within 2 years

Managed staff of 100+ sales associates and 10+ Department Managers.

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Hired, trained and evaluated associates and supervisors.

Scheduled and led weekly store meetings for all employees.

Reported to the Co Manager and Store Manager regarding all store and staff issues.

Completed profit and loss performance reports for areas of responsibilities.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company

policies.

Followed merchandising guidelines to present visually appealing displays.

Mentored new sales associates to contribute to the store's positive culture.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Communicated clear expectations and goals to each associate and supervisor.

Worked with the management team to implement the proper division of responsibilities.

Actively pursued personal learning and development opportunities.

Toured areas and prioritized tasks as needed to ensure execution of company standards.

Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels.

Examined merchandise to verify that it was correctly priced and displayed.

Trained and developed new associates on POS system and key sales tactics.

Handled all customer relations issues in a gracious manner and in accordance with company

policies.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Actively pursued personal learning and development opportunities.

Promoted from Department Manager to Assistant Manager within 2 years