Allen Chen
Cary,NC
Summary
I have been a senior IT consultant in a customer-facing technical lead role for many years. I have contributed many of my technical and non-technical contents to the self-service portal for supporting business growth. Many experiences have also given me insightful details when I design system architectures. I have been a key engineer in different organizations that provide self-service portals and best practice guidelines to assist customer growth. From a project management perspective, I apply Agile, Scrum, Kanban, and design thinking methodologies. I strive to strategically improve an existing process, diligently tracking project deliverability. In principle, I primarily focused on effectively collaborating and deliver services to all business entities. I communicate by advising and engaging customers with their design, implementing the use of the products to fit their business needs.
Overview
13
13
years of professional experience
Work History
Application Integration Service Senior Associate
FannieMae
Reston, VA
08.2021 - Current
- Worked with cross-functional design teams to create Infrastructure as Code with Terraform and Cloudformation that improved overall functionality.
- Deployed security vulnerability monitoring and scanning metrics to the CI/CD pipeline to protect digital information security. Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Documented CI/CD pipeline designs to the Confluence for reference and future use cases.
- Used MySQL Workbench, Toad, and Amazon AppStream to create, execute, and optimize SQL queries to the Oracle and the Amazon Postgresql RDS for B2B File Exchange Gateway customer onboarding.
- Integrated Tibco EMS (GEMS) to the ESB services for B2B on-prem file system and s3 delivery file exchange services.
- Managed and coordinated user acceptance testing for software and applications. Collaborated with the team to analyze system solutions based on client requirements.
- Built automation tools and applications, deployed platforms and software design to meet client needs for functionality and performance.
- Troubleshoot and on-call support for fixing pipelines, B2B onboarding, and release failures. Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
DevOps Engineer
SolarWinds
05.2019 - 07.2021
- Integrate reverse oauth2 proxy through Keycloak or Github at Kubernetes clusters
- The deployment restricts authentication to either organization or optional team-level access
- Deploy EKS clusters to the AWS regions and run Helm charts to deploy pods to the clusters
- Setup Cloudwatch metrics and SNS notification to AWS EC2, ELB, RDS, and S3
- Use Opsgenie, Papertrails, and Pingdom for alert notification
- Use Terraform and Ansible to deploy and maintain infrastructure
- Manage cloud regions across various continents
- Use Github and Jenkin for CI/CD pipeline
- Create escalation documentation for incident tickets to support applications and operations
- Use Kubernetes and Docker Containers for a fast development cycle
- Use AWS Cloud9 to write, run and debug code
- Cloud9 provides a seamless experience to build serverless applications and direct terminal access to the AWS environment for CI/CD infrastructure deployment.
Lead Business Consultant
Aurumax Inc
05.2018 - 10.2019
- Specialized in Original Equipment Manufacturer (OEM) business and provided management and supervision of businesses.
• Developed marketing sales strategies and provided IT architect proposals to companies and their partners.
• Work closely with 20 OEM vendors and customers to negotiate contracts and delivered timelines in procurement and installation.
• Assisted them leveraged AWS Relational Data Service (RDS), Kinesis Streams and ElasticSearch.
• Analyzed manufacture quality control plan to ensure that products meet certain thresholds of acceptability.
• Arranged weekly meetings with 8 quality control departments and manufacturing teams to define strategies for structural and system challenges for radical improvements.
• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals
• Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes
• Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats
Senior Managed File Transfer Application Engineer
Fidelity Investments Enterprise Operation
Raleigh, NC
02.2010 - 04.2018
- Worked on proofs of concepts to deploy Elastic Compute Cloud (EC2) with elastic auto-scaling and load balancing to the VPCs in AWS cloud
- Configured service logging and monitoring using cloud watch and cloud trail to ensure the reliability of the services
- Certified cloud-enabled data integration of Function as Service (FaaS) and Backend as Service (BaaS) platforms on AWS Lambda, AWS API gateway, and other cloud API portals
- Created Restful API endpoints
- Enabled monitoring and performance analysis
- Frequent conference call on project initiatives
- Collected requirement designed and implemented solutions
- Provided business analysis, developments, and coordinated various types of acceptance testing and production testing for internal and customer environments
- Designed and implemented new configurations, upgrades, migrations and deployments during change windows
- Using agile and scrum project management methodologies to deliver high client satisfaction outcome with deadline focused quality
- Certified engagement platform message process through B2Bi 2.3 trading engine, integration engine and B2Bi Client Tools
- Focusing on private and public cloud connection and information flows with our internal application endpoints
- QA files, messages, logs and exceptions
- Led Managed File Transfer (MFT) operational team supporting Axway products
- Designed and implemented changes specified by customer requests
- Engineer prime for troubleshooting and resolving incidents
- Contributed to analysis and resolution of high severity issues and incidents
- Completed interoperability certification for Axway B2Bi with integrators, SAP, SWIFT, IBM, CFT, Oracle, Informatica, Hadoop, and MySQL databases
- Designed and implemented testbed systems
- Analyzed collaborative versions, configuration and setups
- Captured and documented configuration process
- Designed and implemented middleware communication objects between clients, and cloud applications with Python
- Used Topography workbench for static and physical communication attributes
- Used Integration Services workbench for dynamic part.
Education
Master of Interdisciplinary Telecom Program -
University of Colorado
Bachelor of Biomedical Engineer - undefined
Chung Yuan Christian University
Skills
IaaS, PaaS, and SaaS Familiar with AWS, Azure, and Google cloud platformsAWS Certified Developer and AWS Certified Cloud Practitioner
Advance in DevOps tools, Application Containerization
Automation: python, AWS tools, Github, Jenkins, Gitlab
Configuration management tools: Ansible, Chef, SaltVirtualization, Containerization (Docker), Orchestration ( Kubernetes, Terraform)Data modernization – Business Intelligence SolutionExpert with AWS data tools such as DynamoDB, Kinesis, and ElasticsearchIntermediate in RDS and No-SQL database query, filter, and Index tableProficient in machine learning and big data environmentCisco networking certificates: CCNP, CCNA; Specialized in TCP/IP, RIP, OSGP, BGP, DHCP, WINS, DNS, SSL, VPN, and HTTP(S)Experience in RESTful API, Node, JSON, and JavaAdvance in Linux, Windows; Axway products: B2Bi, Interchange, Passport, Composer, Integrator, Secure Transport, Axway Integration Broker (XIB), Ad-hoc; message transmission protocol: Electronic Data Interchange (EDI) with sftp/ftps/pgp/AS2/AS3/Secure mail/Pesit/TSO/ALE protocols between senders and receiversProficient in Linux shell scripts, python, java, WSDL/SOAP; File format: XML, HTML and EDI file types, Databases, SQL developer, MySQL, Sybase, DB2, and Oracle databaseSecurity Vulnerability Management and Monitoring
Design Thinking & Waterfall Model trainingIntermediate with Agile Management tool ( Jira)ITIL – ISO 20000TIBCO® EMS (GEMS)
Timeline
Application Integration Service Senior Associate
FannieMae
08.2021 - Current
DevOps Engineer
SolarWinds
05.2019 - 07.2021
Lead Business Consultant
Aurumax Inc
05.2018 - 10.2019
Senior Managed File Transfer Application Engineer
Fidelity Investments Enterprise Operation
02.2010 - 04.2018
Master of Interdisciplinary Telecom Program -
University of Colorado
Bachelor of Biomedical Engineer - undefined
Chung Yuan Christian University