Allen Christian
Brandon
Summary
Offering strong organizational and leadership skills, combined with genuine eagerness to learn and grow in event management. Brings solid understanding of customer service and event coordination, with ability to quickly adapt and implement effective solutions. Ready to use and develop problem-solving and communication skills in Banquet Manager role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Manager
Epicurean Hotel
09.2023 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- scheduled banquet staff, maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Event Services Manager (Banquet Manager)
Hyatt Regency Resort
03.2022 - 09.2023
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 1000-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversaw set up and breakdown of conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Oversaw timeliness and quality of food delivery at high-volume events.
Banquet Manager
Luminary Hotel
04.2021 - 03.2022
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 2000-person event. (Convention hotel)
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
Food & Beverage Manager
Luminary Hotel
03.2021 - 04.2021
- Manage events, schedule employees, payroll, assist and Manage restaurant
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Assistant General Manager Ella Mae’s diner
Luminary Hotel
10.2020 - 02.2021
- Enhanced team productivity by coordinating daily operations and streamlining workflows.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed inventory levels to ensure optimal stock availability and minimize waste.
- Improved customer satisfaction by implementing service excellence initiatives and addressing feedback.
- Increased efficiency with effective scheduling and resource allocation.
- Supported senior management in executing strategic plans for business growth.
- Resolved operational issues swiftly, maintaining smooth business functions.
Task Force Manager
Mainsail Properties and Development
08.2020 - 10.2020
- Helped manage and prepare for the opening of the luminary hotel in fort myers
- Helped fill in at the epicurean hotel in tampa, closing roof top bar while more permanent managers were being interviewed.
- Enhanced team performance by implementing strategic planning and goal-setting initiatives.
- Coordinated training programs to enhance skill sets and improve overall team capabilities.
Banquet Captain
Epicurean Hotel
03.2015 - 03.2020
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Education
No Degree -
Hillsborough Community College
Tampa, FL02-2012
Highschool Diploma - undefined
Bloomingdale
05.2009
Skills
- Software programs – Micros, Microsoft Word, Excel, PowerPoint and Outlook
- Marriott System – Opera & City
- Good Communicator and Active Listening
- Leadership qualities
- Team management
- Staff leadership
- Team member development
- Continuous operational improvement
- Hospitality and Customer Service
Certification
Food Handler, Food Safety, TIPS
Accomplishments
- Awarded Team Member of the month 2015 (Hilton)
- Awarded best team player for 2019 (Epicurean Hotel)
- Leader of the Quarter Nominee2021 in 1st,2nd ,3rd and 4th Quarter (Luminary Hotel)
Timeline
Banquet Manager
Epicurean Hotel
09.2023 - Current
Event Services Manager (Banquet Manager)
Hyatt Regency Resort
03.2022 - 09.2023
Banquet Manager
Luminary Hotel
04.2021 - 03.2022
Food & Beverage Manager
Luminary Hotel
03.2021 - 04.2021
Assistant General Manager Ella Mae’s diner
Luminary Hotel
10.2020 - 02.2021
Task Force Manager
Mainsail Properties and Development
08.2020 - 10.2020
Banquet Captain
Epicurean Hotel
03.2015 - 03.2020
Highschool Diploma - undefined
Bloomingdale
Food Handler, Food Safety, TIPS
No Degree -
Hillsborough Community College
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