Allen Cooper
San Antonio
Summary
Strategic Construction Manager with demonstrated success assessing project scope and adhering to deadlines. Safety-conscious and detail-oriented with Twenty-year industry background. Well-versed in team leadership and task delegation to drive project progress and foster client satisfaction.
Overview
34
34
years of professional experience
Work History
Construction Manager III
Frontier Communications
05.2024 - Current
- Responsible for overseeing OSP Construction activities performed by Frontier contractors
- The Construction Manager is responsible to ensure contractor-produced work meets or exceeds quality standards and that projects are completed per design and within the allocated budget
- This position requires strong communication skills, verbal and written, as projects will need to be coordinated with State and/or local municipalities as well with other utilities or departments
- The Construction Manager ensures contractor compliance with State, local, and company requirements while working within the public ROW or utility easement
- This position requires strong teamwork with the Frontier Construction Supervisor as well as the Frontier OSP Engineer
- This position requires teaming cross-functionally with departments such as Logistics, Contract Administration, ISP Engineering/COE, and Project Management
- This position also supports sales, marketing, operations, and regulatory as well as other duties assigned by the Manager or Director of Engineering
- Strong knowledge of OSP Construction Standards and Practices
- Strong knowledge of OSP Unit Descriptions and SSP contracts
- Strong knowledge of State, Local, and Company standards for Safety
- Familiarity with permitting requirements- Work Zone Protection (WZP) and Traffic Control plans (TCP)
- Project Scheduling- meet project timelines
- Project Inspections- pre and post
- Material Management
- Utilize the JIM process as necessary
- Ensure accurate reporting- invoicing/timesheets
- Maintain accurate records- asbuilts
- Attend pre-construction meetings
- Monitor project expenditures for accuracy and budget requirements
- Plant Damage investigation and reporting
Construction Manager
Project Resources Group
12.2019 - Current
- As an OSP Construction Manager at PRG well-versed in outside plant telecommunications
- We oversee all aspects of OSP/FTTH construction projects
- Perform walkouts pre/post-construction
- Experience managing contractors and coordinating multi-site construction projects
- Review completed construction project packages prior to turnover
- Meets with Vendor Managers, Sub-contractors, City inspectors and others to inform them of project status and issues impacting client relations
- Verify as-builts
- Troubleshoot any build-out issues in the field
- Verify that subcontractors have the necessary PPE gear to perform work
- Identify permitting requirements as needed
- Communicate with any customers in the path of construction
- Compile notice-to-proceed (NTP) packages for contractors
- Knowledge of Google sheets, Microsoft Excel and Office programs
- Provide weekly reports to management on construction activity
- Follow-up with city municipalities regarding permitting issues
Construction Electrician
US Navy Reserves
12.2007 - Current
- Install and repair interior wiring; overhead and underground primary and secondary distribution systems; setup, operate and service electrical equipment; climb poles and towers utilizing lineman’s equipment; attach and service electrical equipment, (i.e
- Transformers, switching equipment, motors, motor controllers, controls and electrical system) perform tasks required in combat and disaster preparedness or recovery operations
Outside Plant Engineer
Telecom America Services Inc.
11.2018 - 12.2019
- Manage all engineering, maintenance, and enhancements to the Outside Plant Telephony Network, including structures, cables, and associated equipment
- A critical role in coordinating with a variety of teams and have direct contact with business and residential customers
- Work in diverse environments, both indoors and outdoors, to solve complex problems and implement innovative solutions to keep our customers happy
- Designing additions, upgrades, repairs and enhancements
- Leading large scale complex projects
- Managing vendor relationships
- Selecting and pricing solutions based on the most effective, efficient, and timely design
- Coordinating with internal departments and liaising with residential and business end-users, building contractors, and property owners to implement solutions appropriately
- Creating winning outcomes for both us and our customers
- Knowledge of outside plant, field data collection, telecom fiber and copper design experience, and some knowledge of GPS and CAD
- Familiarity with RUS nomenclature
- Telecom design and telecom construction experience
- Proficient with Microsoft Office applications such as Word, Excel, Project and Outlook
- Assigning construction project to contractors
- Overseeing FTH projects for residential and commercial customers
Field Engineer
Advanced1 Telecommunications Engineering
06.2013 - 11.2018
- Performs general administrative and recordkeeping functions to ensure project specific quality management information is readily available including the completion of required quality documentation
- Inspect, verify, and document that the correct conduit is being swept into the hand holes
- Inspect, verify, and document addition pay units for items such as dig up footage of blocked ducts
- Assist Engineering with construction staking and route layouts
- Monitor Contractors to ensure everyone is meeting due dates for each segment of the network to be constructed
- Work with Construction Manager to understand any and all construction specifications to be met
- Coordinate OSP route selection with ROW and infrastructure owners to ensure that routes chosen are acceptable and agreed to by all stakeholders and regulatory bodies
- Ensure that all federal, state and local permit conditions, standards and specifications are followed in construction of the network, including the requirements of all pole, right of way and conduit owners that may be involved
- Completion of all appropriate production reports and other documentation for record submittal to Project Manager
- Follow up with all permitting agencies to ensure that cleanup and close out of permits are acceptable and appropriate for release of Client liabilities if required
- Ensure that any updates, changes or requests for information by the governing and/or permitting agencies is submitted in a timely manner to the Construction Manager
- Research ways to reduce expenses related to Inside/Outside plant engineering and design and project construction in conjunction with the Project Manager, Construction Manager and Client personnel
- Manage all field copies of As Built Documentation, Permits and Close out packages for each route segment being constructed and ensure that these files are forwarded to the Project Management team on a regular basis from the contractor
- Verify As-built documents to ensure accuracy on a regular basis
- Assist the Construction Manager in preparing weekly reports detailing construction activity
- Qualified to survey copper as well as fiber optic facilities in aerial, underground and buried applications
- Experienced in all aspects of aerial construction including span lengths, pole loading, anchoring, guying, and attachment heights
- Experience in the engineering and/or construction of aerial, UG and buried copper and fiber facilities
Support Technician
INDUS Corporation
11.2012 - 05.2013
- Provide prompt and courteous customer service
- Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone Support
- Implement Active Directory
- Implement Remedy trouble tickets
- Remotely diagnoses and troubleshoots client workstations using Remote Desktop or similar applications
- Work well and communicate effectively with internal staff in a fast-paced, competitive environment under minimum supervision
- Hardware/software maintenance skills, along with Microsoft Office/Windows 2000/XP and Vista operation systems knowledge
- Sharp troubleshooting skills in a corporate networked environment
- Ability to apply excellent customer service skills to resolve most of the customer service Technical issues without assistance but within the policies and guidelines provided
Broadband Communications Technician
Global Optics
01.2012 - 11.2012
- Install, disconnect, reconnect, add and/or change Video, Telephone and Internet Service, Terminate CAT 3 & CAT 5 jacks
- Resolves customer related service problems by performing repairs and/or preventive maintenance on the customer's installation, by locating and replacing defective company-owned equipment and testing systems
- Accomplishes work load demands against performance metrics by working productively, safely, and by completing all requested work orders in a timely manner with limited supervision
- Resolves problems caused by customer's equipment, adjusts customer's television and/or VCR to improve picture quality, and instructs customers on the correct operation of Video, Telephone, routers, and Internet Service equipment
Satellite Service Tech.
Mastec Advanced Technologies
01.2009 - 11.2011
- Install, test, troubleshoot, repair and upgrade equipment that receives signals for residential and business customers
- Work performed followed safety guidelines as well as pre-approved installation, testing, repair and upgrade processes
- Prepared for satellite dish system installations by reviewing installation orders; gathering equipment, supplies, and tools
- Customer interaction in areas such as: Coordinates daily schedules, Resolving concerns and answering questions, by listening to customer's explanation of problems, diagnosing, and trouble shooting, and repairing problems
- Upgrading systems to provide more reliable electricity to homes and businesses by replacing and upgrading components; referring to schematics, manuals and manufacturers instructions
- Plans installation by evaluating location; locating access; laying out equipment and wiring plan
- Deliver quality services to our customers and ensure products and services are explained
- Testing equipment and connections, identifying and correcting problems
- Maintained safe work environment by following strict safety practices
- Wild Blue Satellite: Installation of wireless antennas on customer’s premises and verification of wireless internet connectivity at completion of installation in homes and businesses
Sale and Service Rep.
AT&T
08.2004 - 10.2004
- Handle the residence transactions in connection with customer’s accounts, including telephone and correspondence contact, collections and order work, etc
- In a call center environment
- Additionally, Representatives will handle customer complaints, criticisms, discrepancies, and requests or inquiries over the phone
- Team member will be responsible for accurately computing and quoting adjustments, account balances and rates to customers while investigating and resolving incorrect billing
Satellite TV Tech
Pro Tech. Communications
11.2003 - 08.2004
- Tasked with installing satellite TV and phone line as well as trouble shooting and repairing satellite TV services and equipment
Field Services Engineer
Williams Communications
04.2003 - 11.2003
- Fielding telephone, cable and fiber routes
- Measuring the distance between electrical and telephone poles, documenting all types of cable equipment as well as design routes for cable and fiber distribution also backbone
- Conduct feasibility studies of new and advanced equipment and techniques for possible application to specific functions; make recommendations and proposals based on such considerations as performance capabilities and limitations, as well as cost
- Participate in systems design to ensure that specialized needs are met; inspect and test specially designed equipment in production
- Carry out all phases of installation, trouble shooting, repair, redesigning, maintenance and operational testing of telecommunications system
- Oversee contract provided services by various vendors to ensure adherence to contract specifications
- Contact vendors and companies to install and/or perform specialized services for electronic systems
Broadband Technician
Cable Technical Services
01.2003 - 04.2003
- Pulling and installing Cable TV, CAT-5, and High-speed data lines in residential homes and commercial buildings
Engineering Planner
Grande Communications
07.2001 - 11.2002
- As an Engineering Planner I was tasked with the responsibility of engineering fiber routes into many different apartment complexes, building entries, as well as attending all city utility coordination meetings
- Also engineering plant extensions, preparing job costs estimates and working very closely with the construction department see that the plant is built as per the design
- Participate in systems design to ensure that specialized needs are met; inspect and test specially designed equipment in production
- Oversee contract provided services by various vendors to ensure adherence to contract specifications
- Contact vendors and companies to install and/or perform specialized services for electronic systems
Network Technician
Time Warner Cable
05.1999 - 07.2001
- Maintain and document all parts of the Digital Network
- This includes but is not limited to work stations, headend components, hub components, optic transport and set tops
- Execute plans and procedures for implementing all new systems releases installed on the DVS
- Maintain network data base of all hardware
- This includes firmware and software versions and loaded into the various network components
- Maintain the system monitoring operation
- This includes reporting and assisting in the installation process
- Assist Engineering personnel with training and technical support related to the above job duties and responsibilities
- Knowledge of RF systems, UNIX, and IP network protocols
- Proficient in PC operation systems as well as spreadsheets programs such as Microsoft Excel, Windows 9x, Networking hardware which includes ATM, routers, hubs, and ethernet
Field Engineer
Time Warner Cable
05.1995 - 05.1999
- Locate, prioritize and monitor new developments
- Assigning construction project to contractors
- Oversee joint trench projects and contractors
- Provide field information to the design dept
- Verify existing cable routes
- Verify construction work
- Design necessary line/cable changes and troubleshoot design/construction technical problems
- Field building entries for telephony
- Permitting
Installer/Service Technician
Time Warner Cable
02.1991 - 05.1995
- Conduct CLI testing and repairs, check amplifier levels, in the feeder system for signal quality
- Respond to and complete subscriber technical service calls
- Repairs include, but are not limited to drop wiring, matching transformers, converter replacement, and TV fine tuning
- Repair and replace strand, lashing, pole line transfers and general construction
- Install new trunk, feeder cables, and associated hardware
- Recognize, practice, and enforce safety rules and procedures when performing technical tasks
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ 05.2001 -
Skills
Decision-making
Site management
Subcontractor management
Time management
Construction management
Work Planning and Prioritization
Vendor and contractor negotiations
Team collaboration
New construction
Timeline
Construction Manager III
Frontier Communications
05.2024 - Current
Construction Manager
Project Resources Group
12.2019 - Current
Outside Plant Engineer
Telecom America Services Inc.
11.2018 - 12.2019
Field Engineer
Advanced1 Telecommunications Engineering
06.2013 - 11.2018
Support Technician
INDUS Corporation
11.2012 - 05.2013
Broadband Communications Technician
Global Optics
01.2012 - 11.2012
Satellite Service Tech.
Mastec Advanced Technologies
01.2009 - 11.2011
Construction Electrician
US Navy Reserves
12.2007 - Current
Sale and Service Rep.
AT&T
08.2004 - 10.2004
Satellite TV Tech
Pro Tech. Communications
11.2003 - 08.2004
Field Services Engineer
Williams Communications
04.2003 - 11.2003
Broadband Technician
Cable Technical Services
01.2003 - 04.2003
Engineering Planner
Grande Communications
07.2001 - 11.2002
High School Diploma -
Oakcrest High School
05.2001 -
Network Technician
Time Warner Cable
05.1999 - 07.2001
Field Engineer
Time Warner Cable
05.1995 - 05.1999
Installer/Service Technician
Time Warner Cable
02.1991 - 05.1995
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