Allen Crowder
Roanoke,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Print Production Specialist
American Electric Power, AEP
Roanoke, VA
01.1985 - 01.2024
- Performed and delivered printing projects on time [Number]% of time.
- Tracked and organized warehouse inventory and accepted and stocked paper and supplies for shipments.
- Utilized computer software programs including Adobe Illustrator, Photoshop, InDesign, Acrobat Pro when creating layouts or making revisions requested by customers.
- Reviewed work orders received from customers to determine project specifications such as size, colors, paper stock type.
- Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation.
- Met production schedules and throughput yield targets.
- Inspected random paper samples during print runs to confirm accurate ink and paper type.
- Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
- Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.
- Ensured that all printed materials complied with established graphic standards and customer specifications.
- Led flexographic printing press operations, including lamination and die cutting.
- Maintained machines in good working order by cleaning, lubricating and adjusting.
- Monitored job progress from pre-press through delivery stages to ensure quality standards were met.
- Verified ink specifications, inked presses, changed ink and adjusted ink flow.
- Conducted regular maintenance checks on all equipment used in the print production area.
- Inspected completed print jobs for accuracy prior to packaging for shipment.
- Provided training and guidance to junior staff members working in the print production department.
- Observed environmental factors and effects on equipment performance to make adjustments when necessary.
- Assisted clients in customizing design and layout of business and personal documents.
- Properly handled hazardous waste materials to uphold safety regulations.
- Maintained adequate productivity by setting and enforcing deadlines.
- Created proofs for review by clients prior to production run start up.
- Provided technical support and advice to customers on printing requirements.
- Collaborated with vendors to obtain quotes for specialty items needed for projects such as die cuts or custom finishes.
- Worked closely with designers to ensure artwork was prepared correctly before going into production runs.
- Kept records of materials used and time needed for projects.
- Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts.
- Used hand tools to make small repairs and regularly clean printing presses.
- Reviewed orders and collected payments from clients.
- Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
- Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
- Printed customized office documents such as envelopes, newsletters, business cards and programs.
- Jogged and stacked paper, delivering blank or partially printed stock to equipment.
- Reported any problems encountered during the course of a job directly to supervisors or managers.
- Maintained accurate records of all jobs processed including quantity produced and time taken for each job.
- Performed troubleshooting activities to identify and resolve any issues with printers or other equipment.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
- Tested finished products against customer supplied samples or proof copies prior to releasing them from the facility.
- Maintained data on printing outputs produced, supplies consumed, printing costs and equipment maintenance and repairs performed.
- Set appropriate speeds, flows, colors, temperatures, and positions for printing.
- Examined and produced specific job orders.
- Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
- Assisted in the design and layout of print materials such as brochures, leaflets, flyers, booklets and posters.
- Managed inventory levels of paper, ink and other supplies required for print production runs.
- Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
- Operated digital presses, offset presses, bindery equipment and other related machinery used in the printing process.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Print Mail Supervisor
American Electric Power, AEP
Roanoke, VA
11.2018 - 11.2022
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed company's expenditures and developed financial models.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Complied with company policies, objectives and communication goals.
- Identified needs of customers promptly and efficiently.
- Reviewed completed work to verify consistency, quality and conformance.
- Implemented cost-cutting measures without compromising quality of services offered.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Analyzed key performance indicators to identify effective strategies.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Responded to customer questions regarding products, prices and availability.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Business
Virginia Western Community College
Roanoke, VASkills
- Expert in Supply Management
- Quality Control Analysis
- Ink Eradication
- Efficiency Improvement
- Quality Assurance
- Strong Attention to Detail
- Order Verification
Certification
Acknowledgement in a Print/Trade Magazine for large format processing and production of products for American Electric Power.
Accomplishments
Cyber Security Award of the Month for American Electric Power.
Manged Print and Mail aspects of Open Enrollment for American Electric Power for 9 years while maintaining zero errors in the process.
References
References available upon request.
Timeline
Print Mail Supervisor
American Electric Power, AEP
11.2018 - 11.2022
Print Production Specialist
American Electric Power, AEP
01.1985 - 01.2024
Business
Virginia Western Community College