Allen Curry
Las Vegas,NV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
Work History
Service Manager
CarMax
05.2025 - Current
- Implemented training programs to improve staff performance and operational knowledge.
- Coordinated cross-departmental communication to ensure seamless service delivery.
- Analyzed service metrics to identify areas for improvement and optimize processes.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Led service team to enhance customer satisfaction and resolve issues efficiently.
Operations Cosmetics Manager
CarMax
08.2020 - 05.2024
- Provide feedback and develop team to further improve processes daily
- Execute cost saving techniques while keeping team engaged
- Consistently reduce comebacks from 12% to 8%
- Lead region with quality with exceptional results for 9 weeks consecutively
- Implemented process improvements to enhance customer service and operational efficiency.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Analyze data to drive efficiency, reduce cost, reduce returns, and troubleshoot opportunistic areas of metrics
Operations Technician Production Manager
CarMax
03.2019 - 08.2020
- Control flow of vehicles through reconditioning process to deliver unrivaled quality vehicles to customers
- Decreased comeback percentage from 20% to 8%
- Ensure technicians follow CarMax standards and guidelines through reconditioning process, communicate expectations and provide feedback to associates, manage and develop associates at individual level, measure and ensure associates training is progressing via assessments, and mentor associates with exceptional listening and speaking skills.
- Deliver high quality meetings and process rollouts with associate engagement focus
- Speak to and execute metrics on a high level to drive company savings
- Collaborated with team members to streamline processes and improve productivity.
Automotive Technician
CarMax
03.2017 - 03.2019
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Utilized diagnostic tools to identify mechanical issues efficiently.
- Led quality control inspections to ensure compliance with industry standards.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Automotive Mechanic
Tokyo Automotive Repair
09.2008 - 03.2017
- Drove revenue with increase in 70% sales
- Managed over 6 cars daily on route sheet
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Counseling Intern
Turning Point Counseling
08.2012 - 12.2012
- Create new intakes and book appointments via telephone.
- Enter client data into database.
- Observe/participate in therapy sessions.
- Debriefed with therapists after sessions.
- Discussed therapy techniques with therapists .
Assistant Manager
Guitar Center Incorporated
09.2005 - 09.2009
- Train new employees in different departments, provide excellent customer service, speak publicly at meetings, present new ideas to upper management, increase sales, analyze data.
Department Manager
Marukai Corporation
06.2000 - 08.2005
- Provide superior customer service, lead employees to success, train new employees, establish relationships with customers.
Inventory Operations Manager
CarMax
05.2024 - 05.2025
- Analyzed data to manage flow of receiving and sending out production vehicles.
- Partnered with transportation team and wholesale vendors to process sales and deliveries.
- Executed asset protection policies and maintained with exceptional results.
- Implemented performance management and observations utilizing Carmax tools and resources for recognition and drive results
- Improved cross-department workflow to decrease wait time for customers purchasing vehicles while supporting service center
- Championed company wide roll out process to improve quality standards while utilizing new tools.
Education
Master of Science - Counseling Psychology
California State University Fullerton
Fullerton, CA2016
Bachelor of Arts - Psychology
California State University
Fullerton, CA2012
Associate of Arts - Liberal Arts Sciences, Liberal Arts and Sciences
Mt. San Antonio College
Walnut, CA2005
Skills
- Self-Motivated
- Customer Relationship Management
- Process Improvement Strategies
- Strategic Partnership
- Quality Standards
- Departmental Operations
- Overseeing Employees
- Corrective Actions
- Reporting Tools
- Staff Training
- Program Rollout
- Root Cause Analysis
Timeline
Service Manager
CarMax
05.2025 - Current
Inventory Operations Manager
CarMax
05.2024 - 05.2025
Operations Cosmetics Manager
CarMax
08.2020 - 05.2024
Operations Technician Production Manager
CarMax
03.2019 - 08.2020
Automotive Technician
CarMax
03.2017 - 03.2019
Counseling Intern
Turning Point Counseling
08.2012 - 12.2012
Automotive Mechanic
Tokyo Automotive Repair
09.2008 - 03.2017
Assistant Manager
Guitar Center Incorporated
09.2005 - 09.2009
Department Manager
Marukai Corporation
06.2000 - 08.2005
Bachelor of Arts - Psychology
California State University
Associate of Arts - Liberal Arts Sciences, Liberal Arts and Sciences
Mt. San Antonio College
Master of Science - Counseling Psychology
California State University Fullerton