
Highly experienced professional driven to fulfill planned concepts and desired results of each project. Adaptable and flexible team player able to cope well with obstacles and remain true to goals. Motivated, hard-working individual with 30+ years of experience in customer service related fields.
- Assist campus faculty with daily support including problem solving, paperwork preparation, textbook orders, and classroom reservation.
- Met with students face-to-face and on the phone to answer questions and assist them in setting up appointments to speak with Academic Success Coaches.
- Support Campus Manager with daily operational functions of the UCF suite on multiple campuses.
- Provide photographic coverage for a variety of UCF-based events.
- Assist students in person and via phone setting up appointments.
- Setting up IT work tickets for office employees and assigning for coverage.
- Managed the day-to-day operations of the Intramural Sports and Activities department.
- Scheduled and ran all tournaments and activities sponsored by the department.
- Developed and monitored the yearly departmental budget.
- Supervised a team of Recreational Monitors.
- Managed 6-8 locations with 5-7 employees at each location.
- Worked directly with local government departments including City Hall, permitting, fire, and police when setting up locations.
- Directed hiring, promotions, and employee training for multiple
locations across the country.
- Oversaw all aspects of store opening, employee hiring and training, day-to-day operations, and store closing.
- Designed, implemented, and monitored web pages and sites for
continuous improvement in a fast-paced environment.
- Oversaw troubleshooting of technical issues to solve problems within a reasonable timeframe.
- Photographed all products sold on website and managed resulting digital image inventory.
- Managed the warehouse inventory of all products sold on all company websites.
- Photography of all games, promotional campaigns, and off-ice events.
- Designed and photographed program covers sold at each game.
- Planned and prepared for all on-location and studio shoots.
- Tracked inventory of all photo lab products and equipment.
- 30 years of experience in customer service- related fields of both retail and higher education
- 18 years of work experience in higher
education with Valencia College and UCF
- 10 years of intern teaching experience assisting Professor of History at Valencia
- 10 Years of supervisory/management experience
- High level of proficiency with job related software including Salesforce, Excel, Word, Outlook, Teams, Adobe Creative Suite, Slate, PeopleSoft, and Zoom