Allen Edwards
Delhi,LA
Summary
Dynamic leader with extensive experience at Robinsons Auto Supply, excelling in safety management and customer service. Proven track record in enhancing team productivity and operational efficiency. Skilled in small engine repair and employee motivation, consistently achieving high customer satisfaction. Adept at implementing safety protocols, reducing workplace incidents by 30%.
Experienced with managing shop operations and leading teams to achieve operational goals. Utilizes effective communication and organizational skills to ensure smooth workflow. Track record of implementing safety protocols and training staff.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Shop Supervisor
Robinsons Auto Supply
08.2024 - 11.2024
- Supervised daily operations ensuring efficient workflow and customer satisfaction.
- Trained staff on product knowledge and safe handling procedures.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
- Implemented safety protocols to ensure compliance with industry standards.
- Assisted in resolving customer inquiries and complaints promptly and professionally.
- Monitored equipment performance, reporting maintenance needs to minimize downtime.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
Lead Mechanic
Garys Small Engine Repair
08.2008 - 08.2015
- Diagnosed and repaired small engine issues, ensuring optimal performance and customer satisfaction.
- Led team in maintaining high standards of safety and quality during repair processes.
- Mentored junior mechanics, providing training on equipment operation and repair techniques.
- Streamlined workflow by implementing efficient repair protocols, reducing turnaround time on projects.
- Conducted regular inspections to identify maintenance needs, preventing costly repairs for clients.
- Enhanced shop efficiency through strategic organization of tools and workspace layout for maximum productivity.
- Performed routine and scheduled maintenance services.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Improved team productivity through effective delegation of tasks and clear communication among mechanics.
- Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
- Consistently met deadlines for repair projects, ensuring client satisfaction through prompt service delivery without sacrificing workmanship standards.
Operations Manager
PCCS
03.1999 - 07.2008
- Streamlined operational processes, enhancing workflow efficiency across departments.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Established best practices for operational safety, enhancing workplace compliance and employee well-being.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Supervisor
Isle Of Capri Casinos Inc
05.1997 - 03.1999
- Oversaw daily operations, ensuring team adherence to safety protocols and efficiency standards.
- Mentored staff, fostering skill development and promoting a collaborative work environment.
- Streamlined workflows to enhance productivity, reducing bottlenecks and improving turnaround times.
- Implemented training programs for new hires, enhancing onboarding experience and operational knowledge.
- Coordinated scheduling and resource allocation to optimize workforce effectiveness during peak periods.
- Developed standard operating procedures that improved consistency in task execution across teams.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
CDL Truck Driver
West Coast Industrial Supply
06.1995 - 04.1997
- Operated commercial vehicles safely and efficiently across diverse routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle compliance and safety.
- Delivered freight on schedule, maintaining adherence to transportation regulations.
- Communicated effectively with dispatchers regarding route changes and delays.
- Managed cargo loading and unloading processes to optimize weight distribution and prevent damage.
- Documented delivery logs accurately, ensuring compliance with federal and state regulations.
- Implemented best practices for fuel efficiency, contributing to operational cost savings.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
Warehouse Assistant
Pepsi Cola
05.1994 - 06.1995
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Coordinated shipping and receiving processes to ensure timely deliveries.
- Trained new staff on safety protocols and operational procedures.
- Conducted regular inspections of equipment and storage areas for safety compliance.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Collaborated with team members to optimize space utilization in storage areas.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons.
- Reduced downtime in operations by maintaining and performing minor repairs on warehouse equipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Shipping and Receiving Clerk
Tifton Aluminum
07.1987 - 10.1992
- Managed incoming and outgoing shipments to ensure timely processing and delivery.
- Conducted inventory checks to maintain accurate stock levels and prevent discrepancies.
- Operated forklifts and pallet jacks for safe transportation of goods within warehouse.
- Collaborated with team members to streamline shipping processes and reduce delays.
- Implemented safety protocols to minimize workplace incidents during shipping operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
Education
High School Diploma -
Delhi High School
Delhi, LA05-1987
Skills
- Order processing
- Safety procedures
- Store operations
- Budget planning
- Safety management
- Safety processes and regulations
- Maintenance scheduling
- Employee scheduling
- Proficient in small engine equipment
- Skilled in Kawasaki, Kohlar and Briggs&Stratton engines
- Stock control
- Merchandise planning
- Invoicing
- Policy enforcement
- Employee motivation
- Customer service
- Customer engagement
- Professional communication
- Tools and equipment maintenance
- OSHA compliance
- Skilled maintenance and repair
- Hand and power tool operation
- Hydraulic press operation
- Tool and parts inventory oversight
- Teamwork
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Troubleshooting skills
- Organizational skills
- Machinery operations
Accomplishments
- Supervised team of 10 staff members.
Certification
- Delhi Fuel Injection Training
- Certified Master Mechanic, Kawasaki. Kohler and Briggs&Stratton
Master Mechanic Certification. Delphi fuel Injection Certified
I have 35 years of experience working on small engines.
Languages
English
Full Professional
Timeline
Shop Supervisor
Robinsons Auto Supply
08.2024 - 11.2024
Lead Mechanic
Garys Small Engine Repair
08.2008 - 08.2015
Operations Manager
PCCS
03.1999 - 07.2008
Supervisor
Isle Of Capri Casinos Inc
05.1997 - 03.1999
CDL Truck Driver
West Coast Industrial Supply
06.1995 - 04.1997
Warehouse Assistant
Pepsi Cola
05.1994 - 06.1995
Shipping and Receiving Clerk
Tifton Aluminum
07.1987 - 10.1992
High School Diploma -
Delhi High School