Allen Fleming
Nixa,MO
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
12.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Provided product advice to customers to help select most suitable items for individual needs.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
High School Diploma -
Nixa High School
Nixa, MO05.2023
Skills
- Upselling strategies
- Interpersonal skills
- Customer service excellence
- Product recommendations
- Attention to detail
- Food safety awareness
- Barcode scanning
- Quality control
- Multitasking capabilities
- Flexible scheduling
- Order accuracy
- Computer literacy
- Online order tracking
- Organizational skills
- Store cleanliness
- Customer engagement
Timeline
Online Grocery Associate
Walmart
12.2021 - Current
High School Diploma -
Nixa High School