Allen Gadingan
Canyon Country,CA
Summary
Skilled Field Support Technician and Leadership Trained Manager with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
Los Angeles Elections
03.2022 - 03.2024
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.
Activities Coordinator
Oakmont Senior Living
05.2021 - 03.2024
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living and dementia residents.
- Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Lead Care Manager and Trainer
Sunrise Senior Living
06.2018 - 01.2021
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Ensured the highest level of resident satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
Education
Valencia High School
Valencia, CASkills
- Remote Support
- Network configuration
- Wireless Networking
- Hardware Installation
- Exceptional communicator
- Project Management
- Leadership training
- Technical training
- Team direction
Certification
- Certified IT Support, Coursera
- Intro to Enterprise Computing, Coursera
Timeline
IT Field Support Technician
Los Angeles Elections
03.2022 - 03.2024
Activities Coordinator
Oakmont Senior Living
05.2021 - 03.2024
Lead Care Manager and Trainer
Sunrise Senior Living
06.2018 - 01.2021
Valencia High School