Former Firefighter/ Aemt and Service manager with strong background working in sales and high stress inviroments.
Customer oriented and friendly with a strong track record of making difficult decisions in high stress enviroments and always putting the customer first.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced EMT/ Maintenance Coordinator
Madison County Emergency Medical District
12.2020 - 05.2025
Assisted in patient assessment and triage during emergency situations.
Maintained and ensured readiness of medical equipment and supplies.
Provided basic and advanced life support techniques in high-pressure environments.
Responsible for the repair or scheduling of maintenance for the entire fleet.
Maintained adequate parts quantity to keep fleet on the road.
Wrote and documented confidential patient run reports in a timely manner.
Maintained records of all fleet maintenance.
Emt/ Firefighter
Pleasant Township Fire Department
06.2020 - 04.2022
Responded to emergency calls, providing critical pre-hospital care in high-pressure situations.
Administered advanced life support techniques, ensuring patient stabilization during transport.
Coordinated with healthcare teams to deliver seamless transitions from field to hospital care.
Trained and mentored junior EMTs on protocols, enhancing team performance and compliance.
Maintained good documentation of Responses and emergencies.
Implemented Fire training programs to teach probationary personnel new and safer tactics
Service/ Shop Manager
Ateam Transmissions
11.2018 - 11.2019
Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
Developed training programs for staff, enhancing team performance and service quality.
Implemented inventory control measures, reducing waste and optimizing stock levels.
Managed scheduling and staffing, aligning resources with business demands effectively.
Maintained good customer relationships
Built job quotes and made direct sales to customers
Collaborated with suppliers to negotiate terms, improving cost efficiency in procurement processes.
Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.