Allen Goddard
Billings,MT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Uber Lyft Partner
Uber And Lyft
Missoula, MT
06.2020 - Current
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
PSE Clerk
United States Post Office
Eugene, OR
06.2013 - 11.2014
- Handled undeliverable mail in accordance with established procedures.
- Offered support and advice to newer personnel to improve performance.
- Processed money orders, certified letters, and other payment transactions.
- Responded quickly to inquiries from customers regarding postal services offered by the post office.
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
- Sold stamps, tracking services and insurance to customers.
- Maintained accurate records of all incoming and outgoing mail items.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Provided customer service support to clients over the phone, via email or in person.
- Cleaned equipment regularly for proper functioning of machines used in the facility.
- Obtained receipts for registered and certain insured mail.
- Sold stamps, services and packaging.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Sold stamps and money orders to mail customers along daily route.
- Delivered mail to residents and business within assigned area.
- Performed data entry duties for tracking mail and other related activities.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Processed payments and handled cash using point of sale (POS) computer system.
- Routed all classes of mail in sequence of delivery along established route.
- Delivered various types of mail on routes according to strict timelines.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
Customer Service Cashier
The UPS Store Inc.
Eugene, OR
09.2012 - 06.2013
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Counted and balanced cashier drawers.
- Greeted customers and provided friendly customer service.
- Offered customers carry-out service at completion of transaction.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Maintained work area and kept cash drawer organized.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Recommended, selected, located, and obtained products to meet customer needs.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Operated cash registers to process payments for goods and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and responded to informational requests.
- Balanced cash drawers at the end of each shift.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Verified that all coupons were valid prior to processing them into the system.
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints in a professional manner.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
All Wheel Vehicle Mechanic
U.S. Army Active Duty
Fort Carson, CO
06.1995 - 04.2010
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Adjusted functional parts of all wheel vehicles including brakes and suspension systems.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Followed safety procedures when working with hazardous materials such as fuel tanks and batteries.
- Evaluated, repaired and aligned vehicle suspensions.
- Filed records with state as part of performing vehicle safety inspections.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Checked electrical systems including lights, gauges, heating and air conditioning units.
- Used specialized tools to remove damaged parts from vehicles.
- Repaired, replaced and adjusted brakes.
- Performed preventive maintenance on all wheel vehicles, such as oil changes and tire rotations.
- Diagnosed mechanical problems using computerized diagnostic equipment.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Cleaned engine compartment areas for easier access during repairs.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Repaired or replaced worn or defective parts such as brakes, wheel bearings and transmission components.
- Kept detailed records of repairs made to each vehicle.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Installed aftermarket components such as radiators, exhaust systems and carburetors.
- Dismantled faulty assemblies to repair individual components.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Operated hoists to lift heavy objects safely while performing repairs.
- Verified that repaired items meet quality standards before returning them to customers.
- Provided estimates for required repairs prior to commencing work on a vehicle.
- Maintained cleanliness in the shop area by disposing of used fluids properly.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Tested drive trains for proper functioning and performed tune-ups to improve performance.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Completed standard inspections to assess wear and damage to vehicles.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Conducted test drives before and after repair services.
- Reviewed customer feedback forms to ensure satisfaction with services provided.
- Removed old oil, replace filters and added correct amount of new [Type] oil.
- Reviewed work orders and discussed with supervisors.
- Communicated with customers regarding their concerns about the operation of their vehicles.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Replaced vehicle accessories such as windshield wipers and headlights.
- Planned work procedures using charts, technical manuals and experience.
- Inspected brake systems, steering mechanisms, transmissions, engines, and other parts of vehicles.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Consulted service manuals for specific troubleshooting instructions.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems to enhance performance and add new features.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
Henry D Sheldon High School
Eugene, OR06-1995
Associate of Arts - Business Management
University of Phoenix
Tempe, AZSkills
- Talent Recruitment
- Strategic Planning
- Knowledgeable in [Software]
- Performance Analysis
- Customer Relationship Building
- Recruitment and Hiring
- Industry Expertise
- Company Processes and Procedures
- Operations Management
- Marketing Knowledge
- Creative and Critical Thinking
- Judgement and Decision Making
- Microsoft Office and Docusign
- Presenting Evidence
- Contract Review and Negotiation
- Policy Knowledge
- Knowledge of Federal and State Laws
- Mentoring and Coaching
- Building Trust and Relationships
- Litigation Management
Affiliations
avid outdoorsman and volunteer. I like being outdoors sightseeing and when i have free time i like to volunteer at the homeless shelters ie cleaning, serving and just visiting those that have to use the facilities.
Accomplishments
see attacheted DD214
Timeline
Uber Lyft Partner
Uber And Lyft
06.2020 - Current
PSE Clerk
United States Post Office
06.2013 - 11.2014
Customer Service Cashier
The UPS Store Inc.
09.2012 - 06.2013
All Wheel Vehicle Mechanic
U.S. Army Active Duty
06.1995 - 04.2010
High School Diploma -
Henry D Sheldon High School
Associate of Arts - Business Management
University of Phoenix