Allen Goreham
San Antonio
Summary
Versatile and achievement-oriented professional with a strong background in operational management at Timberwood Lube and military law enforcement. Excelled in roles requiring exceptional customer service, team leadership, and advanced diagnostics skills. Proven track record of enhancing customer satisfaction and streamlining processes, demonstrating a keen attention to detail and a robust work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Timberwood Lube
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Class B Technician
Bridgestone Retail Operations LLC.
02.2024 - 06.2024
- Implemented cost-saving measures through careful analysis of parts usage patterns and adjustment of ordering practices where necessary.
- Contributed to shop efficiency by maintaining a clean, organized workspace and properly storing tools after use.
- Maintained a safe working environment by adhering to safety protocols and utilizing proper equipment during repairs.
- Consistently met deadlines for service appointments while maintaining high-quality standards in all completed work orders.
- Increased shop productivity by actively seeking out opportunities for process improvement and implementing changes when appropriate.
- Reduced downtime for vehicles through efficient repair work and preventative maintenance measures.
- Streamlined the repair process with meticulous record-keeping and clear communication between technicians and service advisors.
- Utilized advanced diagnostic equipment proficiently, enabling swift identification of vehicle malfunctions or issues needing attention.
- Enhanced vehicle performance by conducting thorough inspections and routine maintenance.
- Ensured quality control by performing final checks on all completed work before returning vehicles to customers.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Military Police Officer
USA Military
08.2020 - 12.2023
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Documented and organized security information accurately and efficiently.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Oversaw conduct of Number prisoners to prevent escapes or violent behavior.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over Number inmates simultaneously.
- Participated in staff meetings, providing valuable input on ways to improve jail operations and inmate management strategies.
Floor Associate
Home Depot
08.2019 - 08.2020
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
Education
William Howard Taft HS
San Antonio, TX06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Weapons training
- Weapons handling
- Self-defense training
- Conflict de-escalation
- Crisis management
- Law enforcement
- Security assessments
- Strong work ethic
- Attention to detail
- Engine repair
- Valid Driver's license
- Hand and power tools
- Brake systems understanding
- Brake systems
- Inspecting vehicles
- Alignments experience
- Preventive maintenance services
- Heating and air conditioning
- Drivetrain repair
- Automotive electronics
- Advanced diagnostics
Certification
ACA license
CPR certification
Timeline
Assistant Manager
Timberwood Lube
06.2024 - Current
Class B Technician
Bridgestone Retail Operations LLC.
02.2024 - 06.2024
Military Police Officer
USA Military
08.2020 - 12.2023
Floor Associate
Home Depot
08.2019 - 08.2020
William Howard Taft HS