Allen holt
GREENVILLE,AL
Summary
To use my management, administrative experience to foster an environment of integrity for the client organization that I will serve.
Persuasive & effective business communication with management, peers, staff, and clientele. Strong decision-making & leadership skills.
Overview
23
23
years of professional experience
Work History
Vending / Route Driver
Flik Hospitality Group
Montgomery, AL
10.2023 - Current
- Sets up merchandise and sales promotion displays or issues sales promotion materials to customers
- Provide client and customer satisfaction in every aspect of job performance
- Informs regular clients and customers of new products or services, listens to and resolves service complaints
Restaurant Assistant Manager
Loves Travel Center
Hope Hull, AL
12.2018 - 09.2023
- Manage three restaurants (Subway, Godfathers, Chesters Chicken) in a high pace Travel Center
- Help assist restaurant general manager reach gross profit goals to obtain budget and bonus
- Assist scheduling employees, schedule efficiency, budgeting hours
- Help run the store by operating cash register systems and assisting customers getting them back on the road quickly
- Recruit, hire, train, and implement policies and procedures the 'Loves' way
- Demonstrate a strong work ethic
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Communicating in a transparent and constructive manner
- Encouraging the staff to collaborate so that the business can profit
- Obtaining input and settling disputes
- Enabling each employee to realize his or her own potential and advance within the organization
Patient Advocate
Bolder Healthcare Solutions
Tuscaloosa, AL
07.2017 - 11.2018
- Company Overview: DCH Regional Medical Center
- Connect uninsured hospital patients to programs that will cover their medical expenses
- Working as the liaison between the patient in need, the hospital facility and government agencies
- Works directly with patients that do not have medical insurance to determine whether applicants qualify for various programs to ensure medical visits are covered
- Collaborate with hospital staff, case managers, social workers, & financial counselors
- Uphold and reinforce compliance with hospital policies and federal regulations such as HIPAA
- Assist clients with applications for benefits through Medicaid, Social Security Disability and/or hospital charity program assistance
- Ensures that Medicaid, Social Security, County Indigent or other types of eligible funding for health care services is received for patients onsite at local hospital
- Assist patients with completing forms, applications, and other paperwork
- Prepare documents; review for accuracy and completeness
- Reviewing patient’s Medical Records / diagnosis for possible disability claims
- Maintain and/or create files or record keeping systems
- Sort, label file and retrieve documents or other materials
- Manage caseload (uphold daily productivity standards)
- Computer proficiency with hospital systems such as Meditech, Microsoft Office, Emdeon, E-solutions, Blue Cross Blue Shield, & Alabama Medicaid
- Highly effective in working objectively with a diverse group of people and demonstrate communication, organizational, administrative and time managerial skills
- DCH Regional Medical Center
Administrative Assistant
Ken Harrison Design
Tuscaloosa, AL
03.2014 - 07.2017
- Maintain the highest standard of internal and external customer service
- Book appointments, schedule clients
- Cleaned and organized shop in down time
- Oversight of facility operations
- Strong organizational and communication skills
- Responsible for the ordering of supplies for the business, as well as ensuring retail operations remain stocked
- Bank deposits, accounting, POS transactions
- Bookkeeping
Sales
T-Mobile USA, Inc.
Hoover, AL
09.2012 - 03.2014
- Provide customers with pleasant and professional interactions to ensure customer satisfaction and retention
- Complete sales transactions accurately and according to procedures
- Resolve billing issues and/or questions, contacting customers to promote current incentives and products
- Build customer confidence by making the store experience interactive, engaging and reassuring
- Maximize customer experience by 'solving the whole problem' (as opposed to pushing products)
- Maintain the visual appeal of store
- Make the most effective use of store displays and interactive devices for customers
- Used time well, even when not serving customers
- Inventory control
- Banking responsibilities & cash reconciliations
Administrative Assistant
Johnnie Smith, Attorney at Law
Montgomery, AL
01.2002 - 09.2012
- Diligently answer phones, maintain calendars, schedule appointments and meetings, distribute materials for meetings for attorney regarding government affairs, legal compliance and regulatory matters as well as litigation matters for all lawsuits for clients
- Ensure timely delivery and receipt of essential information while, at the same time, maintaining confidentiality
- Respond to documents via postal service and email
- Coordinate depositions and travel arrangements
- File and organize litigation and other files
- Outstanding organizational skills
- Plan/schedule travel arrangements for clients and office staff
Residential Sponsor
Blue Ridge Residential Services / ResCare, INC.
Forest, VA
07.2008 - 11.2011
- Assist the mentally disabled by completing various daily tasks & routines in a residential setting
- Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment
- Assist Direct Care Supervisor in the assessment of each individual(s) abilities, interests and need areas toward independent living
- Assist Direct Care Supervisor in the development of each ISP (Individual Service Plan)
- Staff behavior and interaction with individuals shall be directed towards the attainment of goals set forth within each ISP
- Teach community integration; assist individuals in joining community organizations of their choice
- Teach problem solving skills/resolving conflicts
- Provide leisure/recreational activities of individual(s) choice, increase individual’s self-initiative in activities
- Teach/monitor individuals self-management skills (in health and behavior management)
- Provide opportunities for individuals to have choices, make decisions in daily living and their future goals (i.e., assist individual in day to day decisions)
- Medication management
Education
Certification - Certified Medical Billing Coding Specialist (CBCS)
National Health Career Association
Leawood, KS05.2017
Certification - Medical Records
University of Phoenix
Tempe, AZ02.2017
Auburn University - Business Management / Marketing
Auburn University (AUM)
Montgomery, AL06.1998
Skills
- Typing: 60 WPM
- Problem-solving
- Strong decision making
- Communication (written & verbal)
- Strong Computer efficiency
- Time Management
- Teamwork
- Strong Work Ethic
- Takes Initiative
- Punctuality
- Neat & Organized
References
- Johnnie Smith, Alabama Association of Justice, 532 South Perry Street, Montgomery, AL, 36104, (334) 313-5887
- Tracie Burgans, Pretrial Diversion Coordinator - Butler County, 700 Court Square, Greenville, AL, 36037, (334) 382-7444, (337) 534-2346
- Brandy Colburn Davidson, T-Mobile, 4421 Creekside Avenue Suite 125, Hoover, AL, 35244, (205) 299-9519
Timeline
Vending / Route Driver
Flik Hospitality Group
10.2023 - Current
Restaurant Assistant Manager
Loves Travel Center
12.2018 - 09.2023
Patient Advocate
Bolder Healthcare Solutions
07.2017 - 11.2018
Administrative Assistant
Ken Harrison Design
03.2014 - 07.2017
Sales
T-Mobile USA, Inc.
09.2012 - 03.2014
Residential Sponsor
Blue Ridge Residential Services / ResCare, INC.
07.2008 - 11.2011
Administrative Assistant
Johnnie Smith, Attorney at Law
01.2002 - 09.2012
Certification - Certified Medical Billing Coding Specialist (CBCS)
National Health Career Association
Certification - Medical Records
University of Phoenix
Auburn University - Business Management / Marketing
Auburn University (AUM)
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