Allen Ikem
St. Cloud,MN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Designated Manager
The Cottages Group
11.2020 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained understanding of applicable rules and regulations related to 245D regulations.
- Coordinated service delivery and evaluation for each person served by program.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented program management and oversight, including evaluation of program quality and program improvement for services provided.
- Onboarded new employees with training and new hire documentation.
- Filled in Direct Support Professional roles as needed
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented Community Support Plans and Individual Service Plans
- Trained and managed assigned staff members according to recipient's needs and goals.
- Maintained average of 60% (24 hours) client contact time and 40% (16 hours) administrative time average weekly.
- Communicated frequently with guardians, management, and caseworkers to facilitate synergy, transparency, and keeping up-to-date with information across client team members.
- Controlled grocery and house supply costs to keep business operating within budget and increase profits.
Human Resource Intern
The Cottages Group
04.2021 - 07.2021
- Provided office organizational support to senior management with document management in preparation for transitioning new clients into adult care residences
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel for four residents and eight staff members.
- Developed strong written and verbal communication skills
- Assisted human resources and recruiting teams by scheduling five phone screens and on-site interviews.
- Posted job openings, screened resumes, and scheduled interviews to fill positions with qualified candidates.
Education
Masters - Public Administration
St. Cloud State University
St. Cloud, MN12.2021
Certificate - Public Health Statistics
John Hopkins University
Online10.2021
Bachelor of Science - Management
St. Cloud State University
Saint Cloud, MN05.2016
Skills
- Project Management
- Team Leadership
- Problem-Solving
- Process Knowledge
- Coaching and Mentoring
- Strategic Planning
- Time Management
- Staff Management
Additional Information
- ACHIEVEMENTS , January 2016: Awarded the Business Student Executive Council (BSEC) Scholarship May 2015: Group Winner of the C.K Nelson paper competition for Supply/Operations management/APICS student members. January 2015: Dean List August 2015: Dean List Honors: Cum Laude Page 2
Timeline
Human Resource Intern
The Cottages Group
04.2021 - 07.2021
Designated Manager
The Cottages Group
11.2020 - 10.2022
Masters - Public Administration
St. Cloud State University
Certificate - Public Health Statistics
John Hopkins University
Bachelor of Science - Management
St. Cloud State University
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