Allen Janik

• Promoted to Customer Service and Manager of Security Operations within first year of employment as sales associate, after achieving one of the highest performance records in the company's 23-year history.

• Hired, trained, and managed employees in both sales and security departments, fostering a high-performing, satisfied team; all of which have maintained employment with Spa Service, Inc from their hire date to my departure from the company prior to accepting my current position at the DIA.

• Implemented a simple, effective, online survey and review system to ensure quality service and customer satisfaction. As far as I know, this system is still in place today.

• Streamlined security operations and reworked employee scheduling systems, allowing for semi-remote work from early 2018 to 2023, whilst maintaining the same degree of quality and efficiency in both sales and security departments.

• Automated service technician scheduling via online time slot selection system - met with overwhelmingly positive feedback by both staff and customers upon it's implementation.

• Coordinated deliveries, billing, and maintained a very high degree of customer/distributer satisfaction (Neatly quantified by the aforementioned review system).

Art Workshop Organizer NGOs in Nepal and India 2018 - 2019

• Organized and led several art workshops in rural Nepal (Sarangkot) and India (New Delhi), providing creative outlets, skill development, and fostering a sense of empowerment.

• Collaborated with local communities and organizations to create positive change through art education - often requiring approval, funding, and coordination with local and regional government.

Animal Rescue Sanctuary Coordinator Vrav, Bulgaria 2019 - 2020

• Managed logistics for the re-homing of rescued animals, coordinating with adoption centers across Europe and their respective governing bodies in regards to transportation/importation regulations.

• Supervised staff, distributed paychecks, and oversaw international transportation of animals, including immunizations and medical paperwork.

• Ensured the welfare and successful placement of animals in their new homes by conducting online interviews with potential adopters.

Artist Collective/Event Space Manager Guiyang, China 2018 - 2018

• Supervised Gallery Operations and coordinated the delivery and importation of artwork and equipment - often proving to be quite a challenge due to the facility's fairly remote location and lack of transportation infrastructure.

• Organized several pop-up events and exhibitions, including the hiring of temporary staff and coordination of artist travel, payment, and logistical issues such as Visas and work-permit acquisition, often requiring extensive communication with various Chinese Consulates.

Artist Collective/Event Space Manager Kathmandu, Nepal 2018 - 2018

• Managed social media presence and scouted for local and international entertainers/artists.

• Facilitated payment and logistical issues associated with Visas and work-permits for international artists.

• Supervised event staff, managed payroll, scheduling and hiring.