Allen Johnson
Tempe,AZ
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
10
10
years of professional experience
Work History
Lead Custodian
GDI Integrated Facility Services
Chicago, IL
04.2019 - 03.2024
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
- Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
- Inspected work areas regularly to identify potential hazards or maintenance needs.
- Provided support in special projects such as carpet cleaning, floor refinishing, furniture moving, window washing.
- Conducted regular audits of restrooms and common areas to ensure they are properly stocked with supplies at all times.
Assistant Store Manager
Dollar Tree
Chicago, IL
04.2017 - 01.2019
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Dishwasher
Matteson Steak House
Chicago, IL
08.2015 - 06.2017
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
- Assisted chef with food measurements, preparation and storage when necessary.
Watch Guard
Safe Passage
Chicago, IL
05.2014 - 07.2016
- Conducted daily monitoring of designated streets and intersections
- Ensuring safety of students in identifying potential conflicts and working collaboratively with the community resources to diffuse situations
- Provided encouraging and positive thinking to students during their travel.
Education
Diploma -
Bowen High School
Skills
- Customer service experience
- Works well in a high pressured environment
- Well-organized and efficient
- Team leadership ability
- Strong communication skills
- POS (point of sale) proficiency
Timeline
Lead Custodian
GDI Integrated Facility Services
04.2019 - 03.2024
Assistant Store Manager
Dollar Tree
04.2017 - 01.2019
Dishwasher
Matteson Steak House
08.2015 - 06.2017
Watch Guard
Safe Passage
05.2014 - 07.2016
Diploma -
Bowen High School