Allen Jones
Houston,TX
Summary
Driven and reliable professional with a strong background in logistics and customer service at Home Depot. Excelled in heavy lifting and problem-solving, enhancing operational efficiency and customer satisfaction. Demonstrated exceptional teamwork and forklift proficiency, contributing to a safer and more productive work environment. Achieved significant improvements in inventory management and customer loyalty through proactive collaboration and attention to detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced with [Number] years of loading and unloading shipments. Skillful use of tools and equipment to move items. Follows safety regulations and company policies while efficiently completing assigned tasks.
Overview
5
5
years of professional experience
Work History
Freight Team Associate
Home Depot
09.2021 - Current
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Packed items to meet shipping requirements.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Coordinated cross-functional activities between various departments such as sales, purchasing and logistics ensuring streamlined flow information throughout organization leading improved overall business performance results.
Customer Service Representative
Home Depot
09.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
High School Diploma -
Elsik High School
06.2019
Skills
- Heavy Lifting
- Pallet Jack Operation
- Workplace Cleanliness
- Warehouse Safety
- Forklift Certification
- Loading and unloading
- Order Picking
- Stock Rotation
- Shipping and receiving
- Hand-Eye Coordination
- Truck loading and unloading
- Team Collaboration
- Lifting and sorting
- Willing to Learn
- Material Handling
- Critical Thinking
- Forklift Operations
- Data Entry
- Attention to Detail
- Yard Operations Support
- Active Listening
- Organizational Skills
Timeline
Freight Team Associate
Home Depot
09.2021 - Current
Customer Service Representative
Home Depot
09.2019 - 05.2020
High School Diploma -
Elsik High School