Allen Kaaihue
Mililani Town,HI
Summary
Hard working Photographer/Videographer and Service Technician with a proven track record at Starcomm Wireless, blending expertise in digital photography and customer service excellence. Knowledgeable in multiple photo and video editing softwares and adept at fostering client loyalty through outstanding service. Demonstrated ability to deliver high-quality imagery and resolve complex technical issues, enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Photographer/Videographer
Freelancer
02.2021 - Current
- Took mostly on location portraits for single, couples and families.
- Sports photography experience
- Took photos from different angles and perspectives to capture perfect images.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location shoots
Customer Service/Service Technician
Starcomm Wireless
04.2013 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance down to circuit board levels.
- Provided professional customer service skills for both internal and external customers.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Stayed in constant communication with contracted customers about upcoming servicing appointments and sales specials
Education
Associate of Applied Science - Electronics Technology
Heald College
Honolulu, HIHigh School Diploma -
Kailua High School
Kailua, HI06.2002
Skills
- Photo editing
- Adobe Lightroom
- Luminar AI/Neo
- Video Editing - Final Cut Pro/iMovie
- Digital Photography
- Social Media
Timeline
Photographer/Videographer
Freelancer
02.2021 - Current
Customer Service/Service Technician
Starcomm Wireless
04.2013 - Current
Associate of Applied Science - Electronics Technology
Heald College
High School Diploma -
Kailua High School