Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allen Karimazondo

McKinney,TX

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience

Work History

Lead Support II

Vistra Corp
2022.04 - Current
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Helped streamline repair processes and update procedures for support action consistency.

Tech Support 1

Kalkomey Enterprise
2018.02 - 2022.03
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
  • Completed inventory counts and organized supplies.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Assisted with updating technical support best practices for use by team.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided on-call support for critical issues related to [Software].

Tech Support II

Overhead Door Corporate Office
2016.02 - 2018.01
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Updated documentation and produced reports.
  • Assisted with updating technical support best practices for use by team.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided on-call support for critical issues related to Oracle CS.

Srs Ops Production/QA Analyst

Capital One
2014.05 - 2016.01
  • Developed and maintained quality assurance procedure documentation.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Participated in departmental meetings to establish short- and long-term strategy.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Consulted manuals and process documents to investigate malfunctions.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Defined and implemented quality initiatives to reduce risk.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Administered 5000 internal quality audits and assessed results to inform corrective action measures.

Education

Associate of Applied Science -

Collin County Community College District
Plano, TX
08.2024

High School Diploma -

Plano West Senior High School
Plano, TX
06.2013

Skills

  • Leading Software Development Teams
  • Desktop Partitioning Software
  • Troubleshooting Network Issues
  • Emergency Service Coordination
  • Tracking and Documentation
  • Operational Standards
  • Maintenance Requests
  • Collaborative Team Player
  • Support SOP Writing
  • Customer Satisfaction
  • Utility Computing
  • Organizational Skills
  • Creative Issue Resolution
  • Motivational Leadership
  • Analytical and Methodical
  • Software Support
  • Component Replacements

Timeline

Lead Support II

Vistra Corp
2022.04 - Current

Tech Support 1

Kalkomey Enterprise
2018.02 - 2022.03

Tech Support II

Overhead Door Corporate Office
2016.02 - 2018.01

Srs Ops Production/QA Analyst

Capital One
2014.05 - 2016.01

Associate of Applied Science -

Collin County Community College District

High School Diploma -

Plano West Senior High School

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Allen Karimazondo