Allen Lamb
IT Support Specialist
Los Alamitos,CA
Summary
Methodical IT Operations Administrator with 6 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
Overview
9
9
years of post-secondary education
5
5
years of professional experience
Work History
General Contact IT Support
S&W Maintenance
Cypress, CA
01.2019 - 01.2021
- Resolved diverse range of technical issues across multiple systems and applications for the client
- Answered questions and provided information to The client about new software or hardware.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
IT Operations Administrator
Cinelux
San Jose, CA
03.2018 - 10.2018
- Install and maintain digital cinema and A/V equipment (projectors, servers, amplifiers, software etc.)
- Oversee the proper operation of digital cinema projection and sound equipment to provide superb presentation for scheduled shows, theatre events and private rentals.
- Ensures that all equipment in booth and theater is maintained in first class condition at all times.
- Works with Theatre Managers to ensure that projection booths, server rooms and storage areas are in neat and organized condition at all times.
- Provides & coordinates internal technical support for all digital cinema related and IT support issues via phone & email.
- Performs, promotes and coordinates routine and preventive maintenance, general housekeeping and presentation quality.
- Coordinate maintenance, troubleshooting, upgrades and repairs with vendors and contractors.
- Recommends digital cinema strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Perform additional presentation related tasks as required.
- Accomplishes information technology results by communicating job expectations; planning, monitoring, and appraising job results; coaching and training management teams and staff; initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Directs technological research by studying organization goals, strategies, practices, and user projects.
- Sustains information systems results by defining, delivering, and supporting information systems; auditing application of systems.
- Completes projects by coordinating resources and scheduling work with vendors, contractors and theater management teams.
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Accomplishes financial objectives by forecasting requirements; preparing an annual planning budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Enhances information systems results by identifying information systems technology opportunities and developing application strategies.
- Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Service Desk Technician
Christie Digital Systems
Cypress, CA
07.2016 - 03.2018
- Manages all new Service Desk contracts.
- Identify/communicate technical trends between management and the Service Desk.
- Work with engineering to report trends of failures/develop product enhancements.
- Review cases classified as closed for technical accuracy.
- Troubleshoot and configure Servers and NAS units remotely.
- Troubleshoot RAID issues remotely.
- Troubleshoot and configure digital projectors remotely.
- Troubleshoot and configure digital signage devices remotely.
- Handle a high volume of inbound/outbound telephone calls and emails to customers/vendors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Technical Services Manager
Staples
Seal Beach, CA
04.2015 - 06.2016
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Created, edited and implemented company policies regarding access control, vulnerability patching and virus protection to minimize security incidents.
- Monitored work procedures, work schedules, and expedited workflow.
- Provided technical leadership for company to effectively steer strategic plans and future projects.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
08.2009 - 05.2013
No Degree - Hardware Engeering
08.2018 - 08.2023
Skills
Hardware and software monitoring
Network repairs and maintenance
Data backups
Analysis and critical thinking
Network systems installation
Effective communication
Project lifecycle management
Detail-oriented
Professional telephone demeanor
Desktop support
Data recovery
Software diagnosis
Operating system management
Preventative maintenance
Hardware upgrades
Helpdesk call support
Technical equipment inspection
Windows 10
References
Dean Coniglio - Project Manager at Edison
Vickie Wulwick - Owner and Director of S&W Maintenance
- Contact information provided upon request
Timeline
General Contact IT Support - S&W Maintenance
01.2019 - 01.2021
Long Beach City College - No Degree, Hardware Engeering
08.2018 - 08.2023
IT Operations Administrator - Cinelux
03.2018 - 10.2018
Service Desk Technician - Christie Digital Systems
07.2016 - 03.2018
Technical Services Manager - Staples
04.2015 - 06.2016
Linden High School - High School Diploma,
08.2009 - 05.2013