Princess Monroe
Lynchburg,VA
Summary
I am a dedicated hotelier. I have been in hospitality for over 23 years and have a real passion for the industry. I am an excellent problem solver with real compassion for guest and
employees. I make very good decisions, decisions that will make guest really happy, employees alike, and keep business profitable.
When I started in hospitality over 23 years ago, I knew this was my career choice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
La Quinta Inn & Suites
04.2023 - Current
- Create budget, forecast, manage expenses, meet labor goals while ensuring hotel is staffed sufficient enough to create memorable experiences for our guest
- Managed a diverse team of professionals, and created a positive work environment with high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Effectively have created YOY growth
- Recruit , train, and retain top talent
- Calm guest who have had issues during their stay
- Monitor Medallia and respond to customer care cases
- Daily communications with DOS to increase revenue
Assistant General Manager
La Quinta Inn & Suites
09.2015 - 04.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Daily bank deposits
- Scheduling (breakfast and front desk)
- Invoicing
- Hire, train, and retain front desk and breakfast staff
- Inspect rooms
- Order supplies for front office and marketplace
- Monitor medallia scores
- Duties not limited to above
Skills
- Staff Supervision
- Expense Control
- Labor Cost Controls
- Team Player
Certification
Notary of Virginia
Timeline
General Manager
La Quinta Inn & Suites
04.2023 - Current
Assistant General Manager
La Quinta Inn & Suites
09.2015 - 04.2023
Notary of Virginia
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