Allen Lewis
Lufkin
Summary
Dynamic professional with a proven track record in customer service and quality assurance, honed at Foundever and other leading companies. Excels in verbal and written communication, adept at problem resolution and time management. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency.
Overview
4
4
years of professional experience
Work History
General Laborer
Sterling Site Solutions
09.2024 - 11.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed safe and efficient use of tools and equipment in warehouse setting
- Used a variety of hand and power tools to complete tasks.
- Performed quality checks on products and materials to identify any defects.
- Produced CLT mats
Customer Call Center Representative
Foundever
04.2024 - 07.2024
- Escalated complicated customer account issues to supervisors and help desk workers.
- Answered up to 50 incoming calls in busy, fast-paced global call center.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Navigated multiple computer systems and applications to find information.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Stower
Amazon
06.2023 - 03.2024
- Maintained clean and organized workspaces to uphold safety standards.
- Separated damaged items from functional ones before placing on drones
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Stayed accountable for storage and organization of warehouse merchandise.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Met production targets and tight deadlines by collaborating closely with team members.
Sales Associate
Vape City
02.2022 - 06.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Completed physical inventory counts each month.
- Completed general housekeeping duties such as sweeping, mopping, and dusting
Kitchen Expo
Cafe Del Rio
06.2020 - 09.2020
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Oversaw the kitchen line ensuring that orders are prepared and delivered in a timely and organized manner
- Ensured that all orders were correct and presentable to create an enjoyable dining experience
- Maintained swift pace of work to meet business demands
- Preformed housekeeping duties such as sanitizing, dishwashing, restocking, sweeping, and mopping
Education
High School Diploma -
Central High School
Pollok, TX05-2021
Skills
- Call center experience
- Verbal and written communication
- Quality assurance
- Time management
- Payment processing
- Customer service
- Problem resolution
Timeline
General Laborer
Sterling Site Solutions
09.2024 - 11.2024
Customer Call Center Representative
Foundever
04.2024 - 07.2024
Stower
Amazon
06.2023 - 03.2024
Sales Associate
Vape City
02.2022 - 06.2023
Kitchen Expo
Cafe Del Rio
06.2020 - 09.2020
High School Diploma -
Central High School
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