Allen Marthel
Mount Juliet,TN
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
18
18
years of professional experience
Work History
City Letter Carrier
United States Post Office
Gallatin, TN
09.2022 - Current
- Performed daily pre-trip inspections on vehicles prior to use.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Ensured that all safety guidelines were followed during deliveries.
- Loaded mail into delivery vehicle according to established procedures.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Followed through on instructions given by post office management.
- Maintained professional and effective public relations with customers and community members.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Processed customer complaints regarding postal service issues promptly and accurately.
- Reported any suspicious activities to supervisors immediately.
- Researched customer inquiries related to delivery status of packages or letters.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
Corporate Trainer
Longhorn Steakhouse
Mt. Juliet, Tn
08.2018 - 09.2022
- Maintained accurate records of all completed training sessions including attendance sheets, course evaluations, certificates issued.
- Designed training schedules for new and existing employees.
- Conducted performance reviews with all restaurant employees to identify areas of improvement.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
District Service Supervisor
Unifirst
05.2014 - 10.2018
- Trained new employees on company policies, job duties, and performance expectations.
- Directed and supervised 13 routes in daily operations.
- Provided support to other locations (OH, WI).
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Supervised and coordinated activities of closing staff to ensure smooth shift operation.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Scheduled shifts according to workload requirements.
Line Cook
Longhorn Steakhouse
Hermitage, Tn
11.2006 - 09.2014
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Ensured that all dishes were prepared according to recipe specifications.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Inspected equipment for cleanliness prior to use every shift.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Education
Associate of Arts - Literature
Middle Tennessee University
01.1998
High School Diploma -
Lambuth University
08.1995
Skills
- Staff development
- Conflict resolution
- Team builder
- Customer service
- Safety protocols
- Verbal and written communication
- Public speaking
- Goal oriented
- Decision-making
- Training and mentoring
- Attention to detail
- Task delegation
Accomplishments
- Won Employee of the Quarter multiple times with Longhorn Steakhouse
- Employee of the Year finalist in 2006
- Opened new restaurants in Columbus, MI, Newport News, VA, Fayetteville, GA, North Little Rock, AR, Hot Springs, AR, and Myrtle Beach, SC
- Was hand-picked to provide support for a struggling restaurant in Tulsa, OK
- Provided training and support for Unifirst in Cleveland, OH, Toledo, OH
Timeline
City Letter Carrier
United States Post Office
09.2022 - Current
Corporate Trainer
Longhorn Steakhouse
08.2018 - 09.2022
District Service Supervisor
Unifirst
05.2014 - 10.2018
Line Cook
Longhorn Steakhouse
11.2006 - 09.2014
Associate of Arts - Literature
Middle Tennessee University
High School Diploma -
Lambuth University