ALLEN MCDANIEL
Palmdale
Summary
Highly motivated US Navy Veteran with ten plus years of Management experience and ten plus years of Customer Service experience
Overview
49
49
years of professional experience
1
1
Certification
Work History
Hospital Housekeeping Program Specialist (TCF) Trainee GS-11
Department of Veterans Affairs
09.2019 - 09.2021
- As A TCF Trainee I had to shadow ,observe and learn the responsible for overseeing EMS activities throughout WLAVAMC, working close consultation with the Chief, implements organizational structures, operating plans and procedures to achieve program goals and determines needs for resources and their appropriate allocation and effectiveness of use and working with Acquisition & Material Management for monitor, establish par levels, organized storage rooms ensure we do not exhaust of our supplies. Work with Logistics to put into place an annual review of EMS equipment needs and submit equipment request as necessary. And making sure that good Staffing levels met.
- Work with the linen Manager on the linen committee in accordance with VHA Handbook 1850.03. Work with chief on budget activities and fund control point for prioritizes, and tracks all in relation to the Interior Design Fund and EMS Fund Control Point. Assist in the planning and coordination of all facility moves.
- As Ensure EOC Deficiencies are closed out within 14 business days or a PFA is put into place as required by VHA Directive 1608 and attend all EOC meetings. Establish local SOP to ensure the usage and storage of OR cleaning equipment is in accordance with guidance.
- Developed & train EMS SOP, identifying proper floor maintenance procedures for all types of flooring. Developed & identify areas for improvement to curb potential shortfalls for the current waste tracking process and waste management program. Training documents incorporated into employee personnel folders. Incorporate training for supervisor and housekeeping staff on assignments for the coverage areas.
- Maintains and monitors work plans for staff utilization; directs supervisors in the need to revise work schedules, rules of conduct and disciplinary procedures; participates in setting performance standards of employees in the program; plans and approves leave for subordinates, supervisors and staff; evaluates and issues Supervisor performance appraisals; obtains advice/guidance from the Chief, EMS on problems for which no precedent or policy exists.
- Meets the needs of customers while supporting VA Mission and consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information. Handles conflict and problems in dealing with the customer in constructively and appropriately.
- Full-Time Employee - 40+ Hours
- Eugene Humphries (Chief of EMS) 310-268-3739
General Foreman WS-5
Department of Veterans Affairs
04.2017 - 09.2019
- As Acting General Foreman my responsible for overseeing EMS activities throughout VACCHCS, working close consultation with the Chief, implements organizational structures, operating plans and procedures to achieve program goals and determines needs for resources and their appropriate allocation and effectiveness of use and working with Acquisition & Material Management for monitor, establish par levels, organized storage rooms ensure we do not exhaust of our supplies. Work with Logistics to put into place an annual review of EMS equipment needs and submit equipment request as necessary.
- Work with the TCF Manager and linen committee with the Asst. EMS Chiefs to commence a linen committee in accordance with VHA Handbook 1850.03. Work with chief on budget activities and fund control point for prioritizes, and tracks all in relation to the Interior Design Fund and EMS Fund Control Point. Assist in the planning and coordination of all facility moves.
- As General Foreman Ensure EOC Deficiencies are closed out within 14 business days or a PFA is put into place as required by VHA Directive 1608 and attend all EOC meetings. Establish local SOP to ensure the usage and storage of OR cleaning equipment is in accordance with guidance.
- Developed & train EMS SOP, identifying proper floor maintenance procedures for all types of flooring. Developed & identify areas for improvement to curb potential shortfalls for the current waste tracking process and waste management program. Training documents incorporated into employee personnel folders. Incorporate training for supervisor and housekeeping staff on assignments for the coverage areas.
- Maintains and monitors work plans for staff utilization; directs supervisors in the need to revise work schedules, rules of conduct and disciplinary procedures; participates in setting performance standards of employees in the program; plans and approves leave for subordinates, supervisors and staff; evaluates and issues Supervisor performance appraisals; obtains advice/guidance from the Chief, EMS on problems for which no precedent or policy exists.
- Meets the needs of customers while supporting VA Mission and consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information. Handles conflict and problems in dealing with the customer in constructively and appropriately.
- Full-Time Employee - 40+ Hours
- Juanita Moore (Supervisor - General Foreman) 310-478-3711 Ext. 42803
EMS Supervisor
Department of Veterans Affairs
09.2013 - 04.2017
- As Supervisor responsible for prepared weekly duty schedules, vacation schedules and approved annual and sick leave request for as up to 15 to 20 HKA Employees, grades WG-2 to WG-4. Leave approval is based on optimum effectiveness within the limits of available manpower. Makes notes of deficiencies within the Medical Center and report work orders to Engineering for repairs. Assures adequate levels of sanitary supplies are available at all times and par levels are maintained for housekeepers to perform their duties.
- As Housekeeping Aid Supervisor, responsible for Inspecting and routinely check employees assigned work areas for whether or not work meets an acceptable level of productivity and quality. Regularly inspects all assigned equipment on EIL list within assigned area. Also, responsible for supervision of approximately up to 65 employees when other supervisors are absent and cover their areas. Manage BMS (Bed Management System) Bed Status Board to make the bed turnaround time in more Efficient, prepare, and manage patient flow and Maximize use of hospital capacity.
- Counsel employees regarding work assignments, Leave abuse or conduct, when it’s unsatisfactory. Reviews letters of indebtedness with assigned personnel as required. Recommends disciplinary actions on employees after fact finding have been completed, as required and send findings to EMS Management. Responsible for Composing and writing counseling reports, reports of contact and other required documentation. Write daily inspections reports, prepare Performance Appraisals and reports that are mandated from Chief, EMS. Write Action plans for projects as required utilizing MS Word, Excel and responds to e-mails in Outlook. Orientates new employees and participates in both formal and on-the-job training of new and current personnel with TMS Training. Holds staff meetings with assigned personnel and discuss problem areas, safety, and training. Review Medical Center Policies, and Standard Operating Procedures and changes in procedures.
- Knowledgeable of all HKA Supervisor duties at all levels of housekeeping aid functions and procedures. Works in highly specialized areas, i.e., operating rooms, dialysis, procedure rooms to clinical areas, patient rooms, kitchens and administrative areas. The work is directed at keeping all areas of the hospital clean, sanitized and aesthetically pleasing.
- Meets the needs of customers while supporting VA Mission and consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information. Handles conflict and problems in dealing with the customer in constructively and appropriately.
- Full-Time Employee - 40+ Hours
- Juanita Moore (Supervisor - General Foreman) 310-478-3711 Ext. 42803
Housekeeping Aid
Department of VA – (EMS)
10.2010 - 09.2013
- 3 +years’ experience working in E.M.S. as a Housekeeping Aid for the Dept. of Veteran Affairs
- Trained in and implemented all E.M.S policies and procedures.
- Performed and assisted co-workers in completing online trainings using a computer; for coworkers who were computer literate
- Performed the duties of a team leader for a team of four employees, including supervising and training, received numerous commendations for my customer service, work ethic, and flexibility.
- Trained C.W.T. workers and new employees in the safe handling of tools and equipment such as floor scrubbers, buffers, auto polishers, and the proper use of cleaning agents.
- Skilled with all equipment associated with housekeeping duties including but not limited to preventive maintenance
- Knowledgeable in all safety procedures associated with environmental management, including P.P.E., cleaning and disinfecting agents, and E.M.S. procedures and guidelines.
- Full-Time Employee - 40+ Hours
- James Craig (Supervisor) 310- 478 3711 ext. 40311
Sales Representative
Willy Davis Distributing
01.1986 - 01.1990
- 10+ years’ experience as a sales representative for a beverage distributor
- Interacted directly with customers in-person and telephonically, taking and placing orders, ensuring timely delivery of products, and accepting payments
- Sent orders electronically to warehouse and was responsible for confirming accuracy of orders
- Responsible for inventory management, ensuring proper rotation of beverages at retail establishments
- Provided superior customer service support, directly resolving complaints or routing customers to appropriate divisions within the company
- Full time
Journeyman
Clerk Boys Market
01.1973 - 01.1985
- 3+ years’ experience working in shipping and receiving departments for various corporations
- Loaded and unloaded shipping trucks
- Verified inventory computations by comparing them to physical counts of stock and investigating discrepancies or adjusting errors
- Packaged finished products and prepared documents necessary to route products to end user
- Experience operating forklifts and various equipment
- Full time
Education
Diploma -
Banning High School
Wilmington, CASkills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
Accomplishments
Joint Commission Survey with minimal opportunities for improvement
Decreased overtime usage
Certification
Food Handling Certificate
Training
EPS Conference August 2017
RELEVANT EMPLOYMENT HISTORY
- Housekeeping Aid 10/2010-prese2ndnull time V.A Hospital West Los Angeles CA
- Cook 2007-2009 Full time Salvation Army, Los Angeles, CA
- Sales Representative 1986-1990 Full time Willy Davis Distributing, Compton, CA
- Journeyman 1973-1985 Full time Clerk Boys Market, Carson, CA
EDUCATION AND MILITARY EXPERIENCE
- U.S. Navy, Quartermaster 2nd Class E5 1978-1982, Honorable Discharge
- State of California Food Handling Certificate
Languages
English
Full Professional
Timeline
Hospital Housekeeping Program Specialist (TCF) Trainee GS-11
Department of Veterans Affairs
09.2019 - 09.2021
General Foreman WS-5
Department of Veterans Affairs
04.2017 - 09.2019
EMS Supervisor
Department of Veterans Affairs
09.2013 - 04.2017
Housekeeping Aid
Department of VA – (EMS)
10.2010 - 09.2013
Sales Representative
Willy Davis Distributing
01.1986 - 01.1990
Journeyman
Clerk Boys Market
01.1973 - 01.1985
Diploma -
Banning High School
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