Allen Meacham
South Coffeyville,OK
Summary
Emerging IT professional with a solid foundation in system troubleshooting and remote support. U.S. Navy veteran holding CompTIA A+, Security+ and CompTIA CySA+ certifications, with CompTIA Network + on the horizon; complemented by hands-on labs in endpoint protection and help desk workflows. Recognized for clear communication, problem-solving, and adaptability in high-pressure environments. Aiming to leverage technical and customer service skills in an entry-level Service Desk role.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Cybersecurity & IT Student
My Computer Career – Cyber Warrior Program
02.2025 - 08.2025
- Executed help desk workflows using simulated ticketing systems and remote support tools, aligning with 1st level technical support practices
- Configured Windows environments and implemented basic firewall rules to ensure system performance and meet operational requirements
- Developed and maintained technical documentation for troubleshooting IT issues, supporting knowledge management and service restoration
- Completed labs on endpoint protection, malware detection, and user account management
- Integrated third-party APIs into applications, expanding functionality according to client needs.
- Established robust backup strategies to safeguard critical data from loss or corruption incidents.
- Stayed current with emerging technologies, incorporating them into ongoing projects where appropriate.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
Logistics Specialist (IT-Adjacent Role)
U.S. Navy
09.2009 - 09.2013
- Managed inventory and classified materials exceeding $100M while adhering to strict data handling and operational security protocols, ensuring compliance with established SLAs and security standards
- Collaborated with teams and leadership to enhance accountability systems and mission readiness, demonstrating strong interpersonal and communication skills
- Applied foundational knowledge in technical logistics and security procedures to support IT adjacent operations and contribute to service request fulfillment
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Oversaw complex projects for senior leaders
- Maintained compliance with all relevant regulations, ensuring avoidance of costly fines or penalties due to non-compliance issues.
Education
IT & Cybersecurity Training -
MyComputerCareer
Remote08.2025
Skills
- Core Skills: Hardware & Software Troubleshooting, Microsoft Windows & Office Support, Active Directory (User & Group Management), Network Basics: TCP/IP, DNS, DHCP, Remote Desktop & Ticketing Systems, Printer & Peripheral Setup, Malware Removal & Basic Endpoint Security, Clear Communication & Customer Service, Documentation & SOP Writing, Team Collaboration & Military Discipline
- Technical Tools & Platforms: Windows 10/11, Linux, macOS, Smart Service Desk, OS Ticket, Microsoft Office, TeamViewer, Malwarebytes, VMware, Hyper-V, Ubuntu, Oracle VirtualBox, Basic VLANs, DNS/DHCP concepts, IT Ticketing Tools, Operating Systems Knowledge, CISCO Packet Tracer
Websites
Certification
CompTIA A+, CompTIA Security+, CompTIA Network+ (in progress), CompTIA CySA+
Timeline
Cybersecurity & IT Student
My Computer Career – Cyber Warrior Program
02.2025 - 08.2025
Logistics Specialist (IT-Adjacent Role)
U.S. Navy
09.2009 - 09.2013
IT & Cybersecurity Training -
MyComputerCareer
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