Allen-Michael Gross
Clayton,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Salesman- Large Format
Long Beverage
08.2022 - Current
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Serviced existing accounts on regular basis to maximize revenue.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
Assistant Manager
Extra Space Storage
01.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Evening Manager
Food Lion
09.2020 - 11.2021
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Trained and mentored new and existing staff to achieve best practices.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
Breeze Thru Markets
06.2018 - 09.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Middle Creek High School
Apex, NC06.2012
Skills
- Taking Inventory
- Client Rapport-Building
- Effective Customer Communication
- Store Displays
- Customer Service and Assistance
- Adaptable
Timeline
Salesman- Large Format
Long Beverage
08.2022 - Current
Assistant Manager
Extra Space Storage
01.2022 - 08.2022
Evening Manager
Food Lion
09.2020 - 11.2021
Store Manager
Breeze Thru Markets
06.2018 - 09.2020
High School Diploma -
Middle Creek High School
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