Allen Mitchell
Denton,TX
Summary
Technology Architect with extensive experience in Architecture and Technical Leadership. Expertise in digital transformation and cloud-native strategies to enhance system reliability and modernize enterprise systems. Adept at leading cross-functional teams to develop scalable infrastructure solutions, committed to fostering collaboration, able to perform large-scale migrations, and driving innovative approaches in technology.
Overview
28
28
years of professional experience
Work History
Principal Architect
Fidelity Investments
Westlake, TX
05.2025 - Current
- Collaborated with cross-functional teams to align technology strategy with business objectives.
- Led architectural design initiatives, fostering innovative solutions in complex financial systems.
- Spearheaded modernization of legacy systems, enhancing performance and scalability that produced reliable and maintainable systems.
- Developed best practices for architecture governance, ensuring compliance with regulatory standards.
Solutions Architect
Southwest Airlines
Dallas, TX
04.2016 - 04.2025
- Leading cross-functional teams to deliver Performance Analysis tools for institutional clients, producing measurable improvements in reporting accuracy and client satisfaction.
- Modernizing applications for cloud deployment, reducing infrastructure complexity and achieving faster release cadence with measurable results.
- Producing cross-product architecture reviews to align platform evolution with business goals, enabling smoother feature delivery and clearer technical direction.
- Led enterprise-wide observability initiatives using OpenTelemetry, establishing monitoring standards across AWS CloudWatch and X-Ray to enhance system reliability.
- Supervised implementation teams to provide templates & modules for deploying Observability as code.
- Orchestrated and mentored teams for approaches for multi-region AWS observability, to enable proactive system monitoring.
- Spearheaded cloud-native solutions for aircraft maintenance scheduling, implementing microservices architecture and containerization in AWS environment managed by Kubernetes.
- Optimized performance of aircraft maintenance system by utilizing AppDynamics for APM observability.
- Assessed disaster recovery procedures with application teams, leading them in identifying vulnerabilities and implementing solutions that ensured high availability.
- Presented findings to executives for product health and integration challenges.
- Drove digital transformation by architecting paperless cockpit solutions through AWS serverless patterns, revolutionizing pilot operations workflow utilizing node.js.
- Designed critical operational data systems, enabling real-time aircraft event publishing between on-premises and AWS environments.
- Directed teams in reservation system migration to Amadeus, securing executive approval and team buy-in.
- Orchestrated stakeholder alignment for complex system migrations, fostering partnerships between technical teams and business units.
- Led sessions to evangelize the approach to migration and presented to large groups within SWA.
- Consulted and directed discussions with 30+ business partners and application teams to architect solutions to ensure all elements of the various supporting system migrations were accounted for.
- Reviewed and approved each application's designs (30+) for the migration.
- Ensured PII and GDPR requirements for data privacy.
- Achieved system cutover in 2017 successfully executed without taking an outage which was an industry first and experienced no negative customer impacts for the millions of passengers booked.
Technical Lead
Southwest Airlines
Dallas, TX
05.1998 - 04.2016
- Led international travel capabilities through scalable web services utilizing Spring architecture, leading distributed teams across global locations.
- Managed multiple development teams in delivering critical API interfaces for SOAP/REST integration.
- Designed back end web services that provided capability for SWA to fly international travel utilizing Java.
- Led AirTran merger technical integration teams, designing SOAP web services that enabled seamless customer experience across both airlines' operations.
- Oversaw Ground Ops services to for AirTran flights in Java.
- Designed and implemented a Ticketless to eTicket migration solution and coordinated with multiple development teams to deliver product.
- Orchestrated successful migration of $600M in tickets during eTicket transition, ensuring full compliance with financial audits and tax regulations.
- Designed and implemented SOA services for backend Ground Ops features for boarding passes and bag tags with Java based web services.
- Responsible for incorporating PCI-compliant tokenization systems.
- Designed and Implemented an integration with a vendor for gift cards.
- Built security systems to assist in flagging no-fly list passengers.
- Collaborated with FAA and DHS to standardize terror suspect notifications, while implementing robust security systems for passenger screening.
- Worked on Y2K efforts and support for the SAAS reservation system.
Education
Bachelor of Science - Mathematics, Computer Science Option
The University of Texas At Arlington
ARLINGTON, TXSkills
- Technical Leadership
- Team Management
- Mentoring
- Architecture
- AWS
- SAFe
- Agile
- Jenkins
- CI/CD
- Domain Driven Design
- Test Driven Development
- Disaster Recovery
- Microservices
- Kubernetes
- Kafka
- Java
- SQL
- NoSQL
- REST
- SOAP
- Observability
- SRE
- AWS Serverless
- API Development
- JSON
- XML
- Cloud Security
- DevOps Practices
- Performance Optimization
- Nodejs
- Python
- C/C
Timeline
Principal Architect
Fidelity Investments
05.2025 - Current
Solutions Architect
Southwest Airlines
04.2016 - 04.2025
Technical Lead
Southwest Airlines
05.1998 - 04.2016
Bachelor of Science - Mathematics, Computer Science Option
The University of Texas At Arlington