Allen Morgan
St Louis,MO
Summary
Dependable and dedicated leader demonstrating a strong work ethic and focus on process improvement. Enthusiastic team player with great problem-solving skills in fast pace, high volume business environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Support Representative II
UKG
08.2023 - Current
- Improve customer satisfaction by efficiently troubleshooting and resolving product issues
- Develop strong relationships with clients through consistent communication, building trust in our services
- Promote a positive work environment by actively participating in team meetings and sharing best practices with colleagues
- Reduce response time for support inquiries with effective case management and prioritization
- Maintain expert knowledge of products through ongoing training opportunities and research
Laborer
Weir Contracting
06.2019 - 04.2023
- Poured concrete off concrete trucks, blocked concrete, and helped finish concrete
- Cleaned/maintained tools and worksite
- Kept customers informed and answered any questions they had
In Home Expert
AT&T
05.2018 - 06.2019
- Went to customers' homes and insured they were getting 5-star service, and answered any questions they had while trying to switch them over to AT&T cell service
- As a salaried position I would take calls at any hour and assist my customers whenever they needed
- I was also responsible for training and coaching new hires, ensuring they had the tools to succeed
- Self-motivated, with a strong sense of personal responsibility
Direct Sales Representative
Spectrum
11.2017 - 05.2018
- Worked a lead list of 500 clients, going to their homes to build relationships and gain their business as a Spectrum TV and Internet customer
- Upon successfully gaining a customer I helped walk them through the transition ensuring that they had a good experience from start to finish
- Trained new employees and taught them best practices
Retail Sales Consultant
AT&T
06.2016 - 10.2017
- Delivered extraordinary experiences for customers
- Sold products such as accessories, tv, internet, and cell phones while meeting and exceeding sales goals in these metrics
- Maintained a green willing to recommend which is the score used to judge if we were making the customers happy
- Reached out to local businesses to offer solutions and gain new business
Early Morning Logistics Team Leader
Target
01.2015 - 06.2016
- In January 2015 I transferred to the South County store to be an Electronics Team Leader but instead was asked to work as a Logistics Leader
- I helped improve their Logistics process using all of the methods I used at my previous store to be successful
- By coaching and training I was able to help the team cut their truck unload time in half which gives the team more time to complete their workloads
- I led a 15% increase in sales over the previous year in our pet department teaching team best practices
- Trained multiple Executive Leaders in the Logistics Process
- In June of 2015 I received a promotion to a higher paygrade based off the results I had driven in the store
Overnight Logistics Backroom Team Leader
Target
02.2013 - 01.2015
- Supervised a team of 30 team members handling roughly $200,000 - $500,000 worth of merchandise nightly in a fast-paced work environment
- Established operational objectives and work plans, and delegated assignments to subordinate team members
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Helped develop multiple team members for promotion by delegating responsibility for key sales areas that increased sales by 20% in those areas
- Completed 30 annual performance reviews, highlighting standout performances and recommendations for improvement
- Actively communicated with District and Distribution managers about freight flow innovations that improved the logistics process.
Education
IT Support Program
Per Scholas
Business and Philosophy
University of Missouri - St Louis
St. Louis, MOGED - undefined
Forest Park Community College
St Louis, MO2011
Skills
- Dependable
- Hardworking
- Flexible Thinker
- Effective Leadership
- Customer Service oriented
- Exceptional Interpersonal Communication
- Talent Management
- Process Improvement
- Excellent Time Management
Technical Skills
Software: Windows 10, 11; Microsoft Word & Excel; Google Apps
Hardware: Desktops, Laptops, Printers, Scanners, and Peripheral Componets
Operating Systems: Windows, Linux, Android
Relevant Skills: Configuring routers, Troubleshooting, Software Installation, Virtualization
Certification
CompTIA A+
Google IT Support - In Progress Expected date August 2023
Timeline
Product Support Representative II
UKG
08.2023 - Current
Laborer
Weir Contracting
06.2019 - 04.2023
In Home Expert
AT&T
05.2018 - 06.2019
Direct Sales Representative
Spectrum
11.2017 - 05.2018
Retail Sales Consultant
AT&T
06.2016 - 10.2017
Early Morning Logistics Team Leader
Target
01.2015 - 06.2016
Overnight Logistics Backroom Team Leader
Target
02.2013 - 01.2015
IT Support Program
Per Scholas
Business and Philosophy
University of Missouri - St Louis
GED - undefined
Forest Park Community College