Excel, Microsoft, Spreadsheets, Word Processing
Allen Morris
Fort Walton Beach,FL
Summary
Available for a challenging and rewarding position with opportunities for advancement and growth, to utilize skills and experience in Customer Service, Management, Cash Management, Retail, and Inventory Control to their fullest potential. High-energy Store Manager who brings extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
24
24
years of professional experience
1
1
Language
Work History
Store Manager
Calvin Klein
09.2020 - Current
- Lead efforts to exceed expectations, provide exceptional service, and promote the brand.
- Conduct strategic business analysis and guide team to deliver top-line sales results while managing controllable expenses.
- Oversee recruitment, talent development, and performance management of store team
- Cultivate an environment focused on in-depth product knowledge and promotions to enhance brand loyalty
- Assess store and market trends, implementing strategies to align with brand standards, customer service expectations, and broader business objectives
- Direct payroll and scheduling strategies to align with budgets, overseeing store financials including expenses and inventory
- Foster individuality, inclusion, and partnership, building relationships and seeking feedback for continuous self-development
- Champion innovation and change, drive company initiatives, and promote a culture of continuous improvement.
Associate Manager
Calvin Klein
01.2015 - 01.2019
- Responsibilities include but are not limited to leading the efforts to exceed expectations, provide exceptional service, and display passion for the brand.
- Closely worked with Store Manager to lead a team focused on delivering top-line sales results and support recruitment, talent development, and performance management.
- Assist customers; diplomatically resolve customer complaints on an as-needed basis; ability to problem-solve
- Process refunds, exchanges, and credit card retrievals.
- Partnered with Store Manager to make decisions that support the brand standards, and customer service expectations, and connect store goals to the larger business objectives
- Assist with business analysis and planning; communicate opportunities and customer feedback to the store Manager.
- Enforces all company tools, policies and procedures; provides loss prevention training and coaches the store team to maintain awareness and report concerns
- Motivates and inspires the store team to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists with coaching and development
- Mentored and supported over 30+ sales department employees to create a strong workplace culture.
Store Manager
Calvin Klein
01.2008 - 01.2014
- Lead efforts to exceed expectations, provide exceptional service, and promote brand passion
- Conduct strategic business analysis, leading a team to deliver top-line sales results while managing controllable expenses
- Own recruitment, talent development, and performance management of store team
- Cultivate an environment centered around in-depth product knowledge and promotions to enhance brand loyalty
- Assess trends and opportunities within the store and market, implementing strategies that support brand standards, customer service expectations, and connect store goals to larger business objectives
- Direct payroll and scheduling strategies in alignment with budgets, overseeing store financials including expenses and inventory
- Celebrate and embrace individuality, inclusion, and partnership; build relationships and seek feedback for continuous self-development
- Champion innovation and change, drive company initiatives, and foster a culture of continuous improvement.
Store Manager
Perfumania
01.2006 - 01.2008
- Responsibilities include but are not limited to managing the overall operation and profitability of the store
- Spend most of time recruiting, hiring, training, motivating, directing, and supervising Sales Associates to optimize Customer satisfaction
- Pursue sales growth and strive to meet or exceed daily, weekly, and monthly sales plan
- Communicate store trends and recommendations to the District Manager
- Delegates duties and responsibilities to foster a sense of ownership among the staff and to increase the efficiency of store operations
- Responsible for monitoring schedules and payroll hours weekly using key business reports and payroll tools
- Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Customer Service Manager/Accounting Clerk
WAL-MART
01.2000 - 01.2007
- Accounting responsibilities included processing payroll, tracking all monetary transactions, handling credit card retrievals, conducting transaction searches, and communicating with vendors and banking institutions
- Performed monthly reports to ensure the accuracy of money spent
- Ensured all tasks were completed professionally and on time
- Customer Service Management responsibilities included overseeing cashiers, maintaining excellent customer service, and ensuring store operations met company standards
- Maintained accurate record-keeping procedures.
- Developed ability to work efficiently in a fast-paced atmosphere.
Education
Diploma -
Georgetown High School
Georgetown, SCBusiness Management -
Trident Technical College
Charleston, SC01.1999
Skills
- Customer Service
- Problem-Solving
- Store operations
- Training and mentoring
- Project Management
- Delegating Work
- Outstanding communication skills
- Strategic thinker
- Customer Relations
- Multitasking and Organization
- Conflict resolution skills
- Adaptability
- Coaching and mentoring
Professional Experience Summary
With over 24 years of experience in Retail Management, Customer Service, and Accounting, I bring versatile skills in Management, Supervision, and Retail. Proficient in Microsoft Office, Windows 11, and Inventory Control. Computer and internet literate, typing at 20+ words per minute.
References
Available upon request
Accomplishments
- Recruited 3 successful new managers within one year.2
- Managed a store that exceeded company expectations in every category during the 4 quarter 2024.
- Exceeded monthly store sales goals 12 months in a row.
- Increased sales by +1% by coaching department managers on new merchandising standards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company Retreats4-day work weekQuote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Store Manager
Calvin Klein
09.2020 - Current
Associate Manager
Calvin Klein
01.2015 - 01.2019
Store Manager
Calvin Klein
01.2008 - 01.2014
Store Manager
Perfumania
01.2006 - 01.2008
Customer Service Manager/Accounting Clerk
WAL-MART
01.2000 - 01.2007
Diploma -
Georgetown High School
Business Management -
Trident Technical College