Maritime Chief Captain and Co-Owner with over 30 years of experience driving business growth and operational excellence. Skilled in team leadership, financial management, and cultivating innovation to improve customer satisfaction and streamline operations. Passionate about leveraging extensive maritime and law enforcement expertise to foster success and resilience in dynamic environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Chief Captain/Small Business Co-Owner
FFE Inc. Dba Flamingo Fishing
10.1992 - Current
Directing daily business operations and financial decision-making to drive profitability and sustainable growth.
Developing and implementing systems and procedures to streamline processes and optimize resource utilization.
Negotiating contracts with vendors and service providers, securing favorable terms to enhance service delivery.
Overseeing purchasing, sales, marketing, and customer account operations, ensuring efficiency and alignment with business objectives.
Recruiting, supervising and managing staff, fostering a productive and efficient workforce through effective leadership.
Training new and existing employees on policies, procedures, and customer service standards, driving consistent excellence.
Resolving customer service issues promptly and professionally, ensuring customer satisfaction and loyalty.
Cultivating strong relationships with customers, leveraging interpersonal skills to build trust and drive repeat business.
Auxiliary Law Enforcement Officer
Florida Highway Patrol
02.2009 - Current
Engaging with citizens regularly to establish rapport and maintain a visible, approachable presence within the community.
Investigating and documenting crimes, accidents, offenses, and property damage with precision and attention to detail.
Conducting thorough witness interviews and gathering critical information to determine appropriate actions and solutions.
Securing crime scenes, collecting evidence, and performing witness questioning to support investigations.
Patrolling designated areas to proactively prevent and detect roadway crimes and ensure public safety.
Responding promptly to reports of accidents and criminal activity, coordinating with additional support units as needed.
Monitoring and managing crowds at large events to prevent injuries, property damage, and ensure public safety.
Executing rescue operations during accidents, emergencies, and disasters, including traffic control and administering emergency medical aid.
Vice President & Managing Director at JW Marriott Miami Turnberry Resort & SpaVice President & Managing Director at JW Marriott Miami Turnberry Resort & Spa