ALLEN O'NEAL
Noble,United States
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
20
20
years of professional experience
Work History
Parts and Service Supervisor
Big Tex Trailers
06.2023 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Parts Manager
Trans-Tel Central
11.2020 - 06.2023
- Ordered parts for company equipment, Fleet department, and service departments for use in Telecommunications equipment
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Dialysis Technician
Lormar Reclamation Service LLC
01.2008 - 08.2019
- Fluid dialysis tech/sales/service Diligently maintained safety and quality standards
- Performed routine quality control and safety checks on all equipment.
Warehouse Manager
Accent Flooring
10.2004 - 07.2007
- Completed key projects on time, on budget and with a high level of accuracy
- Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean
- Supervised production schedules, production quality and on time delivery
- Maintained and enforced a safe and clean working environment at all times
- Collaborated with the engineering team to adjust and modify production equipment
- Optimized scheduling based on deep expertise of machine capacities and equipment
- Developed and maintained strong and clear communication and rapport with plant personnel.
Education
Graduated - Automotive Service
Moore Norman Technology Center - Norman
Norman, OK05.1997
Skills
- Oil reclamation and conditioning
- Metal working coolant purification
- Customer Service
- Job site management skills
- Inventory Control
- Shipping and Receiving
- Coordinating Paperwork
- Automotive
- Forklift operator
- Product Education
- Customer Relationship Management (CRM)
- Product Promotion
- Active Listening
- De-Escalation Techniques
- Sales expertise
- Customer Relations
- Problem-solving abilities
- Product Knowledge
Timeline
Parts and Service Supervisor
Big Tex Trailers
06.2023 - Current
Parts Manager
Trans-Tel Central
11.2020 - 06.2023
Dialysis Technician
Lormar Reclamation Service LLC
01.2008 - 08.2019
Warehouse Manager
Accent Flooring
10.2004 - 07.2007
Graduated - Automotive Service
Moore Norman Technology Center - Norman
Similar Profiles
Gary FitchGary Fitch
Weld Technician at Big Tex Trailers MFGWeld Technician at Big Tex Trailers MFG
Jack Dinsmore Jr.Jack Dinsmore Jr.
Service Technician at Big Tex Trailers WestService Technician at Big Tex Trailers West
Mitchell CookMitchell Cook
Maintenance Crew Member at Big Tex TrailersMaintenance Crew Member at Big Tex Trailers