Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Allen O'Neal
Open To Work

Allen O'Neal

Noble,United States

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service ManagerParts and Service SupervisorParts ManagerProject Manager/Certified Dialysis TechnicianWarehouse Manager

Work Type

Full TimeContract Work

Location Preference

RemoteOn-SiteHybrid
Location: Noble, United States, USNoble, OK
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementHealthcare benefitsPaid time off

Summary

Automotive Parts & Service Professional with over 10 years of experience leading high-performing teams and optimizing dealership operations. Proven success in reducing service wait times, improving inventory accuracy, and elevating customer satisfaction through strategic planning and team mentorship.

Overview

21
21
years of professional experience

Work History

Service Manager

Nationwide Trailer
06.2024 - 06.2025
  • Oversaw daily operations to ensure efficient service delivery, resulting in improved customer satisfaction and reduced service time.
  • Facilitated team meetings to align service goals, enhancing communication and fostering a culture of shared accountability.


  • Mentored junior staff on best practices, cultivating a supportive environment that promoted professional development and teamwork.
  • Streamlined service protocols, achieving noticeable gains in operational efficiency and significantly enhancing customer experience.
  • Implemented a feedback system to capture customer insights, driving continuous improvements in service delivery and client loyalty.

Parts and Service Supervisor

Big Tex Trailers
06.2023 - 06.2024
  • Greet customers and assess their vehicle service needs.
  • Listen to customer concerns and document vehicle symptoms accurately.
  • Explain recommended maintenance and repair options in an easy-to-understand manner.
  • Provide cost estimates, timelines, and obtain customer approval for service work.
  • Coordinate with technicians and parts department to ensure efficient service workflow.
  • Keep customers updated on their vehicle's repair progress and any changes in estimated costs or time.
  • Handle customer inquiries and concerns professionally, resolving any service issues.
  • Maintain detailed records of customer interactions and service history in the dealership's system.
  • Promote dealership service specials and maintenance plans to customers.
  • Handled customer complaints and inquiries.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Analyzed customer feedback and service history to implement targeted improvements, leading to marked gains in customer satisfaction ratings.
  • Streamlined service workflows by coordinating with technicians and parts department, reducing turnaround time and improving customer satisfaction.
  • Reduced customer wait times by 20% through revamped scheduling system
  • Explained maintenance options clearly, securing customer approvals and ensuring transparency in cost estimates and timelines.
  • Oversaw daily operations of the service department, enhancing organization and productivity, resulting in measurable improvements in service efficiency.

Parts Manager

Trans-Tel Central
11.2020 - 06.2023
  • Ordered parts for company equipment, Fleet department, and service departments for use in Telecommunications equipment.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Streamlined inventory management processes, resulting in noticeable gains in efficiency and reducing part retrieval times by optimizing storage layouts.
  • Analyzed vendor performance to secure cost-effective agreements, leading to substantial improvements in procurement and overall expense management.
  • Developed a comprehensive parts tracking system, enhancing visibility and accountability while minimizing discrepancies in inventory records.
  • Analyzed vendor performance to negotiate cost-effective agreements, securing substantial improvements in procurement and expense management.
  • Coordinated employee schedules and delegated tasks based on individual strengths, ensuring consistent staff coverage and operational efficiency.

Project Manager/Certified Dialysis Technician

Lormar Reclamation Service LLC
01.2008 - 08.2019
  • Fluid dialysis tech/sales/service Diligently maintained safety and quality standards.
  • Performed routine quality control and safety checks on all equipment.
  • Completed key projects on time, on budget and with a high level of accuracy.
  • Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean.
  • Supervised production schedules, production quality and on time delivery.
  • Collaborated with the engineering team to adjust and modify production equipment.
  • Optimized scheduling based on deep expertise of machine capacities and equipment.
  • Developed and maintained strong and clear communication and rapport with plant personnel.
  • Analyzed production schedules to streamline workflows, achieving timely delivery and improved operational efficiency.
  • Partnered with engineering to modify production equipment, resulting in enhanced performance and reduced downtime.
  • Fostered a culture of teamwork by building strong rapport with plant personnel, enhancing communication and collaboration.
  • Executed routine quality control checks, ensuring compliance with safety standards and delivering substantial improvements in equipment reliability.
  • Cultivated strong communication with plant personnel, fostering a collaborative environment that boosted team morale and productivity.

Warehouse Manager

Accent Flooring
10.2004 - 07.2007
  • Streamlined inventory management processes, minimizing stock discrepancies and enhancing overall operational efficiency.
  • Coordinated with suppliers to ensure timely delivery of materials, resulting in uninterrupted workflows and increased team productivity.
  • Implemented a new inventory tracking system, leading to noticeable reductions in stock discrepancies and improved operational efficiency.
  • Spearheaded the redesign of warehouse layout, optimizing space utilization and significantly improving order picking speed.

Education

Automotive Service -

Moore Norman Technology Center
Norman, OK
05.1997

Skills

  • Oil Reclamation (Experienced), Metal Working (Experienced)
  • Customer Service (Experienced), Project Management (Experienced)
  • Inventory Control (Experienced), Logistics (Skillful), Automotive (Skillful)
  • Forklift Operation (Expert), Product Education (Skillful), CRM (Skillful), Sales (Experienced)
  • Problem Solving (Expert), Team Leadership (Expert), Quality Control (Experienced)
  • Equipment Maintenance (Experienced), Safety Compliance (Expert)

Timeline

Service Manager

Nationwide Trailer
06.2024 - 06.2025

Parts and Service Supervisor

Big Tex Trailers
06.2023 - 06.2024

Parts Manager

Trans-Tel Central
11.2020 - 06.2023

Project Manager/Certified Dialysis Technician

Lormar Reclamation Service LLC
01.2008 - 08.2019

Warehouse Manager

Accent Flooring
10.2004 - 07.2007

Automotive Service -

Moore Norman Technology Center

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